LOT Polish Airlines - Reviews and experiences

the Sofia→Warsaw cabin crew were a bit curt. I had that awkward “what do you have?” moment where the trolley wasn’t even near me and the answer felt rushed. Contrast that with the Warsaw→London crew who were friendly and thorough — shout out to them if they read this, great service. We did hit a nearly two‑hour delay, which is never fun, but the pilot explained exactly why and what they were doing. That kind of transparency made the wait way less annoying.
Pricewise it was actually the cheapest last‑minute option I found, and not wildly more than regular fares elsewhere, so I can’t complain. All in all I flew away pleasantly surprised — not perfect, but decent value and some genuinely good service moments. I’d book them again for sure, especially if I’m not in a hurry.