IBERIA - Reviews and experiences

I actually made the one-day meeting and, somehow, the trip didn’t implode completely. Going back over it, it was a mess in places but it ended up okay and I’m honestly relieved. Both flights were delayed and the connection window was tiny, so I had to leg it across Madrid airport — I’d been given a front-row seat which helped, plus I’m young and could sprint, so that combo pulled me through with seconds to spare. If I hadn’t been where I was, I doubt a lot of folks in economy would’ve made it. The annoying part was the luggage: mine was mishandled and didn’t arrive with me on the way there, and it was delayed again on the return. On a business ticket that’s frustrating, no question. At the Paris end there wasn’t really anyone to talk to — mostly kiosks and no visible staff — so finding out what was happening felt impossible for a while. I did see groups of people in the same boat, so it wasn’t just me. What saved the trip was that my one full day of meetings actually happened because I managed the connection and a colleague helped cover until my bag showed up later. I’ve had worse customer service with other carriers before, so I guess I’m comparing here, but honestly I’m grateful it didn’t cost me the whole purpose of the trip. Communication could’ve been way better, and losing business baggage both ways is not great, but in the end the airline did track the bag down and things were resolved. So yeah — stressful, annoying, plenty of room for improvement, but I’m happy it worked out and I did what I needed to do.