IBERIA - Reviews and experiences

online check-in failed at home, so we checked in at the counter and handed over bags, expecting the usual. Instead we were told we were going to the gate as standby. Long story short, three of us ended up moved into what they called "premium economy." It was a slightly wider seat, sure, but that was it. The seat comfort was fine for a few hours, nothing luxurious, just bigger, and the legroom still felt cramped compared to what I paid for. Food was disappointing — a dry, almost rock-hard cake and a tiny selection of drinks; not what you hope for on a long overnight. Small things mattered too: someone else was in one of the seats I’d reserved, so there was the awkward swapping and a crew member insisting I couldn't use the business lavatory. The compensation process afterwards was a mess — the online form and the WhatsApp replies didn't line up, different offers for people on the same flight, and I was told to reapply if I didn't agree. I was mildly excited to try them because of the tip from my friend, but between the check-in chaos, the mediocre food and the customer service runaround, I probably won’t book again unless there’s no other option.