Hilton Hotels - Reviews and experiences

I had a terrible experience recently when trying to book a room at a hotel. I made a reservation a few days before my planned stay, but when I got there and handed over my ID card at check-in, the receptionist told me my reservation was invalid because there was a slight difference in the name. Even though I showed them the confirmation email and explained that it was just an abbreviation, they still refused me and said the hotel was full. I had to rush to find a new place to stay at the last minute, which was really inconvenient and annoying. The whole thing was a waste of time and totally unnecessary. The lack of understanding from the staff member made it even worse. It was a terrible experience that could have been avoided with a little bit of common sense and good customer service.

My recent stay at the oceanfront hotel was not great, eh. We booked a room directly on the hotel's website, but when we got there, they gave us a side view room. We asked for a different room, but they said the reservation was done by someone else, so we were stuck with it. The microwave in our room was in terrible condition, the buttons were all scratched up and it looked really old. To top it off, the hotel restaurant was closed on a Saturday, so we had to go out in the cold for food. And to make matters worse, our neighbor was blasting music in the middle of the night, keeping us up. The only good thing was that the desk clerk Akil and security guard Ethan were helpful. Overall, I was not happy with my stay at this hotel, eh.