Emirates - Reviews and experiences

I'm really disappointed with the customer service I've been getting for my skywards account. I've been trying to sort out an issue for two years now, but all I get are automated responses that don't really help. It's frustrating to feel like my problems aren't being taken seriously and that my emails aren't being read or understood. The fact that I can't get personalized help and a solution to my problem makes me doubt the quality of service this company offers.

I had to go to Manchester by plane, and it was actually really nice. The folks working there were super friendly even though the weather wasn't great. We ended up being a little behind schedule, but it wasn't too awful. However, we had to wait forever for our bags - like 9 whole days! That felt like forever to get my things. I reckon Emirates could do better by keeping customers informed, maybe by sending out texts or something.