Eleven Oasis - Reviews and experiences

I saw the pans in a Facebook ad and my sister actually sent me the link, so I thought okay, why not. I hesitated because the price seemed a bit low and the delivery date looked hopeful. I ordered on Nov 5 and then... silence. No site updates. WhatsApp replied once saying “an agent will contact you” and nothing after that. Tried for a refund and got nowhere. Oddly the product photos were great, which made me buy, but the rest has been a real letdown.

customer service says they can't find my return even though I gave order and return numbers. I've sent emails, got only the auto-reply, and I'm still waiting — kind of frustrating.

avoid relying on them for timely refunds. I returned a small countertop blender I used almost every morning because it started buzzing and leaking, Oasis confirmed receipt weeks ago but the money never showed up. I've sent order numbers, photos and tracking multiple times, and the back-and-forth has dragged on since late November. Communication is slow and vague; replies come in fits and starts and rarely answer the question. It's annoying because this was something I used daily, and now I still don't have the cash back. If you need a smooth return and quick refund, this wasn't it. Not worth the stress — time wasted.