Eleven Oasis - Reviews and experiences

it looked great on the site, so I ordered. Payment got denied, so I hit order again — and then two identical dresses showed up, which meant I paid twice. The fabric in real life was stiff, not the drapey thing online, and both side zips were sticky and hard to zip. Fit was the biggest issue though; my chest just wouldn’t sit right in either dress, like it was cut for a different shape. Colour was close enough that I didn’t mind that much, but the feel and fit ruined it. Returns were another headache — the seller seemed to be one company on the site and another on the label, so I kept jumping between pages trying to find how to send it back. Ended up stressed and annoyed, wouldn’t risk buying from them again based on this experience.

I was pretty sure this was going to be a disaster, but after a lot of back-and-forth it got fixed and I’m actually relieved. Long version: I ordered a couple of jackets in November for Christmas presents and right away things felt off. Delivery was slow, I had to chase them, and when the parcel did show up the jackets were way too big — labelled a size 12 but felt like a 16. My first reaction was disbelief, then annoyance, then that sinking “here we go” feeling because I’ve had similar headaches with other retailers before. You know the type: lots of promises, no follow-through. So I braced myself.

not perfect, some friction with support and the messenger requirement, but ultimately they fixed it. If you’ve had worse with other retailers, this might feel fast by comparison — just be ready to follow up.