eDreams Reviews
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Unauthorized membership charge
I just saw a charge of $99.99 on my bank statement for a membership I never signed up for. I reached out to customer service and the rep I talked to was able to sort it out right away. I'm grateful for their quick help in fixing this and making sure I wasn't unfairly charged for a service I didn't even want. Thanks for handling this with such attention and professionalism.
Refusing to renew my subscription
The agent was trying hard to get me to renew my subscription, listing off all the perks I'd be giving up if I didn't. But I stuck to my guns and said I wanted to cancel. Luckily, the agent was really nice about it and went ahead with my request.
Customer Service Experience
I just wanted to say thank you to the person who helped me out with my customer service issue the other day. They were so kind and really made a difference. It's always nice to deal with people who know their stuff and care about their job.
Quick purchase
Customer service was great, eh? They really convinced me to stick with my Prime contract. They were super helpful and got things sorted out quick. I really value how they care about making sure customers are happy.
Prime subscription
I really wouldn't recommend signing up for Prime subscription. Cancelling it is such a hassle and so frustrating. You have to call this call center that seems to be located in Egypt, and they don't make it easy for you to cancel at all. It's ridiculous that they make it so tough to cancel a subscription that was supposed to make your life easier.
Got scammed into a subscription when buying tickets
So, yeah, I bought tickets online and then boom, they signed me up for some subscription without even telling me. Not cool, man. The website was pretty confusing too, I had to click through a million pages just to get to the checkout.
Efficient and courteous customer service
The help I got on the phone was really fast and friendly. The person I talked to fixed my problem right away, and I was so thankful for that.
Cancelled flight refund
Another useless response (pasted below), saying they won't give you a refund for the flight you canceled within the 24-hour timeframe. JUST FOLLOW YOUR OWN RULES AND GIVE ME MY FULL REFUND.
Flight booking experience
The customer service I got from the call center representative was top-notch. Rab went above and beyond to help me out with booking and provided great service. But I gotta say, I was pretty let down by the company charging my account without giving me a heads-up. It just felt kinda shady and made me question their trustworthiness. They should definitely work on being more open about their billing practices to prevent any more incidents like this in the future.
International Flight Tickets for 5
We booked an international flight for our family of 5 through eDreams the evening of January 5, 2024. The confirmation email showed the correct birthdates for all passengers.
However, when clicking on "Manage" on eDreams website the next morning, we found out their computer had shifted all of the birthdates by -1, e.g., 12 became 11, 9 became 8, etc. Even worse, we contacted the airline and discovered eDreams had reported their altered and now incorrect birthdates to them. This was a problem because the dates have to be correct for international travel.
Contacting eDreams was a nightmare but they finally answered an email, claiming we entered all of the birthdays wrong, which was a flagrant lie disproven by their confirmation email. eDreams said they had no responsibility to correct their error and we had to contact the airline. The airline charged us a $600 fee ($120 per ticket) to change the dates. eDreams therefore owes us $600 we were forced to pay as a result of their mistake.
We thought about canceling the booking ("24 hour cancelation") but ruled this out when we saw all of the online complaints about eDreams customers customers never receiving their refunds.Flight and baggage
Avoid this platform for your booking and definitely don't add luggage as they will charge you TWICE as much as the company and the baggage is non-refundable. The website also told me that my booking didn't go through and that I should try again however it still charged me and now I have 2 booking for the same flight and the company won't refund me for the duplication - that should never have happened if the first instance had not occurred. Customer service is hard to get a hold of and unhelpful when you do... AVOID AVOID AVOID
Edreams booking
My wife and I visited Europe for the first time in October 2023 and had many bookings (hotels, cars, flights, etc.) All went well except for our booking with EDREAMS. We were late returning from an excursion in Italy (not our fault BTW) and missed our flight to the UK causing us to miss our pickup time for the rental car at Drivilla. We got the next available flight and went directly to the car rental place only to be informed that edreams had listed us as a no-show and did not forward Drivillia any of the prepaid funds for the car.
We had to pay AGAIN for the car and have since been unsuccessful in getting any money back from edreams. OMAR at "customer care" keeps citing the terms and conditions that we breached.
So...in a nut shell: we paid edreams money to book and pay for a car. We were late so edreams kept ALL the money and we had to pay double for the car (albeit a shorter period because we were late). This is NOT Drivilla's fault, they got nothing from edreams.
I told OMAR that he should be ashamed of his and the company's actions and that this amounted to petty theft in my opinion. Our money was given to edreams to pay for the car and they kept it, leaving me to double pay.
Maybe I'm wrong but this is petty and disgusting from where I sit. A penalty fee yes, but not all of our money!
I have no hope of any positive outcome from edreams, who BTW stopped communication when I asked if their was an appeal process which our case could go to, so my goal here is to save any other potential customers the grief that we experienced. Please Do NOT, do NOT book anything with EDREAMS or have anything to with them. They are everything a terrible company should be.Flight booking with free trial of membership
These scammers tried to pull a fast one on me, eh? They said I could try their membership for free, then they turned around and tried to charge me twice! After arguing with them, they finally owned up to their error but now they're refusing to give me back one of the payments. Total scam artists, eh?
Car rental
I prepaid for a car for a 7pm pickup at Dulles Airport for 3 day rental. I got there at 730 p.m., found between 20 and 30 people waiting, no cars available. Waited 2.5hrs still no car. This was prepaid, so my car should have been there. Called them and was on the phone for another 45 minutes. They told me they couldn't do anything but would book me with another car rental. They told me, the total cost for a new rental was $190. I got to a new car rental location and they only booked me for one day. The original booking was for 3 days. The total cost for booking the new car for 3 days is $394. $ 204 more than my prepaid. And now they are refusing to get me a refund for my original booking. I travel a lot and so rent cars all the time. This is my worst experience ever.
Unwanted Membership Charge
They went ahead and charged me for a membership I never even wanted, and now I'm unable to get a refund for my flight that I won't be able to use. Their customer service is just awful, and their policies are so unfair.
Air flight
Disaster. Wrong ID information of both my Nationality and Passport number at their first booking with airline company. I paid over 270 dollars for the Flex package but eDreams only booked the standard service towards Airline company. I can not get my free baggage from the Airline company. The customer service could do nothing but only blame me with my cheap options.
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