Contiki Tours - Reviews and experiences

I just booked a trip and had the worst experience with customer service. I called so many times to make sure everything was all good with my reservation, but when the time came for the trip, they said I didn't pay! I didn't miss any calls or emails, and it felt like nobody wanted to help me out.

Don't listen to Contiki when they tell you to get travel insurance from World Nomads. I did what they said and now I feel like I got ripped off. World Nomads won't answer my emails and keeps saying they didn't get the papers they need to process my claim. It's so annoying having to send the same stuff again and again with no end in sight. Shame on Contiki for suggesting such a sketchy company. I strongly suggest not using World Nomads for your travel insurance.

This company's customer service and business practices are just awful. I mean, I bought travel insurance for my honeymoon and then COVID-19 happened, so we had to cancel. I tried to reschedule like they said in their policy, but I still feel so let down. And to top it all off, their insurance doesn't even cover pandemics or furloughs! Like, seriously? I'm so disappointed in Contiki and I won't be giving them my business again. They just care about keeping our money and making us reschedule too soon, instead of being understanding or flexible. It's just not right.

I was so excited to start my adventure with this company when the pandemic hit and ruined my plans. Even though I was bummed about not being able to travel, I have to say, their customer service was amazing. Emilia was super fast in letting me know about the cancellation and she gave me all the help and info I needed during this stressful time. Hats off to the team for being so efficient and professional!