Contiki Tours - Reviews and experiences

They said I'd get all my money back, but they only gave me some of it. I've been trying to reach them forever, but all they do is give me the runaround. They're crooks preying on youngsters like me. I suggest trying out a different company, like G-adventures.

Just when I thought I found a travel company worth my time, they go and do me dirty. I was already unsure about traveling again post-pandemic, but their terrible communication and customer service just cemented my choice to never use them again. Having to fight for a refund, only to get store credit instead, is not cool. It's not on me that they kept booking trips during such uncertain times. Nope, not dealing with that again.

My recent experience with this tour company was totally disappointing. I booked a tour, paid in full, and then they just up and cancelled it without even giving me a heads up. I had to scramble to rearrange my flights and ended up shelling out extra cash to join a different tour. To top it off, they didn't even bother to apologize or offer anything to make up for the hassle. Yeah, they gave me a refund for the cancelled tour, but I was still out of pocket because of their last-minute decision. It really sucked to see how little they cared about their loyal customers and how they didn't seem willing to do whatever it takes to make sure customers are happy. Other tour companies have systems in place to make sure tours happen no matter what, but this company clearly doesn't have that same customer-focused approach.

It's really annoying when companies don't show any empathy during tough times like the Coronavirus pandemic. I had planned a trip in June of 2018 that was supposed to start on March 31, 2019. But just 10 days before the trip, the company cancelled because of the pandemic. They not only wouldn't give me a partial refund, but they also wanted me to rebook a cheaper trip. It's just really disappointing and frustrating how they're not willing to be more flexible and understanding with their customers. It shows a real lack of compassion and empathy during a worldwide crisis.

I booked this travel tour for a group but, honestly, they cancelled on us last minute. And guess what? They wouldn't even give us our money back for the trip THEY cancelled. Like, seriously, that's just not cool. They really need to treat their customers better. I wouldn't suggest going with this company, just saying.

Eh, my time on the Andean Crossing tour was really disappointing and frustrating, eh. Contiki went ahead and straight up cancelled the tour without giving me a heads up, and I was already out of the country, eh. Luckily, I found out about it through the grapevine from a past trip manager, or else I could have ended up in the middle of a civil conflict, eh. The lack of communication and help from Contiki was not cool at all, especially since I've done four other tours with them before, eh. This whole situation left me feeling let down and unsafe, and I won't be booking with them again, eh. I really suggest others think long and hard before making a booking with Contiki, eh.

I had actually booked a trip with this company, eh, but then they went and canceled it because of some unexpected stuff. Even though they said they'd give me all my money back in this situation, all they offered me at first was a voucher after making me wait for over 3 months, eh. It wasn't until I said I'd get my credit card company and maybe a lawyer involved that they finally gave me some money back, but only a partial refund. I was so done with their lack of honesty and communication that I decided to get in touch with my credit card company to get that full refund, eh. This whole thing has really left me feeling pretty unhappy, especially since I've been a loyal customer with more than 20 trips with them, eh. It's just too bad that the company's reputation's taken a hit because of all this, eh.