airBaltic - Reviews and experiences

don't expect a refund for paid add-ons if your airBaltic flight gets cancelled. I found the fare because a buddy tipped me — cheap seat, seemed fine — so I paid extra to pick seats together. Mid-trip the flight got cancelled and they rebooked us, but the paid seat selections vanished — probably eaten by a software gremlin. The airline's answer was technobabble about reservations and 'system rules', not care that we never used the seats. We did get rebooked, and honestly I’m kind of relieved we made it home, but paying for services we never received and getting zero back was frustrating and, well, unfair.