Ooma - Reviews and experiences

Oh my goodness, this thing has been such a lifesaver for my family's small business! When the pandemic hit back in 2020, we had to transition to working from home and this internet phone really saved the day. We were able to continue answering calls and supporting our clients while staying safe. It's truly the greatest solution for small healthcare businesses like ours. We even recommended it to our friends who were in a similar situation!

I got this telecommunication system not too long ago and man, it was a total nightmare dealing with the company. The customer service was useless and I felt like I was paying way too much for what I was getting. I was constantly dealing with technical problems and had a hard time cancelling my subscription. Long story short, I wouldn't suggest this company to anyone.

I gotta tell ya, dealing with their phone customer service was a real nightmare. The person I talked to seemed like they had no idea what was going on and couldn't even understand a word I was saying. It was so frustrating and a total waste of my time. I'd probably have more luck talking to a wall, to be honest.

I gotta say, I've been really happy with the VoIP service I got. From start to finish, the whole experience has been top-notch. It's been three months now and I haven't run into any problems with it. When I did need to reach out to customer service that one time, it was super easy and they fixed my issue right away. My coworkers have shared some horror stories about their VoIP systems, but so far Ooma has been great for me. The email notifications for each message are a super handy feature for my everyday communication needs.

Ooma has been my top choice for nearly ten years now, and I can confidently say they have provided outstanding service over the years. I've hardly encountered any issues with their services, and any problems that did arise were quickly and effectively addressed. There was a small hiccup with the forwarding feature once, but it was fixed right away. The find me/follow me service that my business relies on has always been dependable and consistent. I really like the app's functionality, which lets me make outbound calls on my cellphone easily. Plus, using an analog adapter allows me to keep using my old rotary phone, adding a nice touch of nostalgia to my office. And the pricing is way lower than what I used to pay with my previous VoIP provider, Speakeasy. Overall, I've been more than happy with my experience with Ooma.

We've been using a small business phone system for our company for over ten years now. It's been a dependable service that has really worked well for us. This system is great for businesses on a tight phone budget, just like ours. But it might not be the best choice for call centers or businesses that need lots of phone lines and fancy call features.

The Ooma account I got for free from my mobile provider turned out to be a total disaster. When I wanted to send back the gear after I canceled my account because of problems with the provider, the customer service person wouldn't give me a label to send it back. I had to pay almost twenty five dollars to ship the unopened box of gear. It's not cool to treat customers like that - totally not okay.

I decided to switch because the customer service was terrible. They were rude and threatening when I tried to cancel, didn't send me receipts like they said they would, and it was hard to talk to a supervisor. I was put on hold for a long time and got disconnected a few times. They even tried to cancel my service before the switch was finished and wouldn't give me the terms and conditions.