Ooma - Reviews and experiences

So I bought phones from this company, right? But guess what, turns out I don't really own them if I decide to switch providers. Their terms say that even if you bring your own phones, they can only work with their system. That's pretty sketchy if you ask me. They don't make it clear to customers that they won't really own their phones. Just a heads up if you're thinking about using their service.

I was actually happy with the service at first because they said I wouldn't have to sign a contract and could cancel whenever I wanted. But when I tried cancelling after a year and a half because of internet problems, they surprised me with a $599 fee for renting their equipment. I was not impressed by this extra charge and felt like it was sneaky and not fair to me as a customer. I had to pay the fee before they would cancel my service, which didn't sit right with me.

The service I got when buying 4 phones for my business was just terrible. Calls kept getting cut off, and it was so annoying. When I tried to cancel because of the bad quality, it was even worse. The whole no-contract thing was a joke, 'cause I couldn't cancel without crazy fees. Trying to talk to the higher-ups was a nightmare, with so many disconnections and hours wasted on the phone.

They told me their service could handle all my needs, but it was a total lie! And then they refused to give me a refund because I signed up more than a day ago, even though it was just 8 days later and I never even used their service! Can't trust them, they'll deceive and cheat you!

I had a pretty good experience with the service and equipment from this company. But when I tried to cancel my subscription, it was not as easy. I clearly said I wanted to cancel and turned down a bunch of offers to stay, but they kept pushing me to stay and wouldn't let me cancel easily. It took a lot of time on the phone negotiating and I even had to threaten to reverse the charge to finally cancel.