Ooma - Reviews and experiences

So I wanted to switch my number to a different provider, eh? But Ooma kept charging me even though I wasn't getting their service anymore. I tried talking to their customer service a bunch of times, but they just said that's their policy. It really rubbed me the wrong way, you know? I'd recommend staying away from Ooma, their billing isn't up to par, eh.

I just got a VoIP phone service and it was a bit of a bummer dealing with the company. Everything was fine at first, they charged me the agreed price for the first three months. But then, out of nowhere, they bumped up my rate without telling me. I never got an email about the change and I couldn't switch back online. I had to call and talk to someone who said they switched me back, but I never got a confirmation email. And when I checked my account, the rate was still not changed.

I really dislike this phone company. They told us one thing and did the complete opposite. We ended up getting billed a ton of money for phones we've had for ages. They said they would refund us, but that never happened. It's not cool at all!

I signed up for the Pro service with 2 lines, thinking I would only have to pay $49.90 per month, like they said. But when I got my first bill, I was shocked to see all these extra charges for taxes and fees, adding up to $21.99. They never mentioned these extra costs to me before, which I think is kinda sneaky. On top of that, their service was just not up to par. They claim to be the best VOiP service around, but I find it fishy that my 1-star review never showed up, no matter how many times I tried. It looks like they only want to show the good reviews to keep up their reputation.

I had a really bad experience with the phone service - super low quality - so I decided to cancel after only 2 months. But then, to make matters worse, even after we cancelled, they kept charging my 92-year-old grandma for another three years without her permission. And when we asked for her money back, they said no way. Totally not cool.

So, we've been using this phone for like 14 months, right? And our caller ID never showed our name, which was really frustrating. Plus, they kept charging us way more than they originally said every month! And when we finally decided to cancel, it was such a hassle. We did it over email and they still messed it up. They even charged us for two extra months even though our number had already been transferred! It was like they didn't even care about us as customers. And when we asked for a refund, they were just like, "nope, we're keeping your money." It's just not fair, you know? And sometimes, their English was really hard to understand. Ugh, my advice is to just stick with your current phone provider, don't even bother with this one.