HostGator - Overall Rating based on 28 reviews
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Hosting service issues
My experience with the hosting service has been really frustrating, eh. They keep messing up my bills, which has screwed up my accounting and caused unnecessary problems with the local authorities, eh. Despite me asking over and over to fix it, it's been three weeks and still nothing, eh. It's obvious this company is either really bad at their job or doing it on purpose, eh. And to top it off, they put in a billing address from a different country known for tax evasion, which just makes me more suspicious of their sketchy practices, eh.
Recent adjustments to hosting, email, and other functions
I had to make a bunch of changes to my hosting, email, and other stuff, and the folks at this hosting provider were so helpful. They guided me through everything smoothly and with great service. I'm super happy with the support I got.
Domain connection issue resolved efficiently by Naheem
I had a problem with my domain connection and contacted customer service for help. Naheem got back to me right away and was really helpful in fixing the issue quickly. I'm very happy with the great service from the team at this company.
Domain registration and website hosting
My experience with the company has been amazing. I've been with them for more than ten years, using their services to buy domain names and host my websites. Buying new domains is super easy and simple, so I can start new projects fast and without any stress.
Technical support assistance
I had a big issue with my website crashing after updating Joomla, but thanks to the awesome help from the live chat rep, my problem got fixed real quick. The rep, who I'll just call "M," not only helped me upload my backup files but also made sure everything was set up right. I am so thankful for the amazing support I got.
Slow website, security issues
My website was super slow and had security issues, so I decided to switch to a different hosting provider. HostGator seemed like a good deal because it's cheap, but I quickly realized that you get what you pay for. They promise money-back guarantees, but it's all just a big lie. The prices shoot up after the first year, and it's a pain to cancel - they'll keep charging you even after you think you've cancelled.
Initial Hosting order
The website's instructions are confusing and hard to follow, so I had to turn to customer service for help when placing my first order. Even though I have a degree in English, I still found it tough to figure out how to use the site and make my order go through. One major issue I ran into was not knowing how to enter more than one domain for the Baby Hosting plan, which was pretty annoying. But the good customer service I received was top-notch, and it's why I ended up choosing the Baby Plan in the end.
Hosting package assistance
I was just reaching out for help with my hosting package because I noticed I was paying for stuff I didn't really need and it was costing me a lot. The person I talked to from customer service was super patient and really helpful. They took the time to answer all my questions and give me the info I needed to make a smart choice. I'm really grateful for their help and for making sure I didn't waste any more money.
Website propagation assistance
Rakesh really saved the day when it came to fixing a problem with my website's propagation. He took the time to walk me through what might have caused the issue and gave me easy-to-follow instructions once the propagation was done. I can't thank him enough for his help and knowledge!
Overshot Disk Space Usage
At first, I was pretty annoyed by the surprise bill increase because I went over my disk space limit. But when I talked to customer service in a chat, they broke it down for me and showed me which files I didn't need that were using up space on my sites. After clearing out those extra files, they switched me back to my old plan and even gave me a credit for the price difference. I was really impressed by how helpful they were and how patient they were in teaching me how to manage my disk space better in the future. All in all, I had a great experience with their customer service team.
Unauthorized plan upgrade, refund issue, long-time customer
I've been a customer for a long time, and I was totally surprised to find out that they hiked up my plan to a more expensive one without even asking me first. When I called customer service about it, one rep said they would give me a refund and switch me back to a cheaper plan if I reduced my disk space. So, I did what they asked and got in touch again, but this time I got a different answer from a whole new group of reps who wouldn't honor what the first person said. Their service was all over the place, and it was really disappointing, especially since I've been loyal to them for over seven years. Luckily, I was able to take things further by starting a dispute with PayPal and decided to write this review to let others know about my bad experience.
need help with website
I'm looking for some helpful advice on how to up my website game. Could somebody kindly walk me through the process of boosting my search engine rankings? It would be super helpful to get a clear breakdown of how to measure success. Any chance you could lend a hand over at rockfert dot com?
Web hosting purchase
I just bought web hosting and talked to a customer service rep named Rose. She was super helpful and answered all my questions right away. She made sure my website was running smoothly and even went the extra mile to help out. Rose's friendly and knowledgeable service made everything easy and quick. Because of my great experience, I would totally recommend this company to other businesses who need dependable web hosting services.
Quick fix for a complex web issue
So, I had this super annoying PHP/WordPress issue that was seriously getting on my nerves. I finally decided to call in for some help and luckily, I got connected with a really nice rep named Emma. Let me tell you, she was an absolute lifesaver! It took a bit of time to really nail down what was causing the problem, but Emma was patient, thorough, and totally determined to fix it. The wait time at the beginning was a bit longer than I would have preferred, but once Emma got on the line, the service was top-notch. She took her time going through everything and made sure to double-check before wrapping it all up.
Email server issue resolution
I recently had a bit of trouble getting my SMTP server to connect with my local Gmail account for sending emails from afar. I tried fixing it on my own, but no luck, so I decided to contact customer service for some help. Luckily, the person I talked to, Jessa, really knew her stuff and was super helpful. She took the time to figure out what was going on and did some thorough troubleshooting to get to the bottom of things. We worked together to find the issue on the server and she quickly updated the settings to sort it out. I was really impressed by Jessa's professionalism and how dedicated she was to getting my problem fixed up fast.
Web hosting purchase
I just bought some web hosting services and gotta say, the customer support was top-notch! There was this one rep, Tasmiya, who really knew her stuff and got my problems fixed quickly. I've dealt with a lot of agents from different companies before, but Tasmiya really blew me away and made my experience super positive. I'd definitely recommend this hosting provider to others, thanks to the amazing support I got from Tasmiya.
New hosting package issue
I had a problem with a new hosting package so I contacted customer service for help. I talked to a guy named Purab who was super helpful. He totally got what I was dealing with and fixed the problem quickly. I was really happy with the customer service I got and it was a great experience overall.
Lost access to website and email due to expired credit card
I had a problem with my website and email because my credit card expired, and it stressed me out since my online presence was at risk. But then I spoke with Pooja from customer support, and she was amazing at fixing the issue. She knew what she was doing and sorted things out quickly. Pooja really saved the day and made everything easy and stress-free. I'm so grateful for her exceptional service and can't thank her enough.
Credit card issue
I had a little mix-up with my credit card when I tried to make a payment to a company in India. The charge was legit, but for some reason, my card got declined. Lucky for me, my other bank came through and accepted the charge, so the bill is all taken care of. Now I'm just waiting for the receipt to come through.
On top of that, I've been feeling a bit worried about all these high-tech stuff and hackers getting into my business.Secure and reliable hosting options
I've been using this hosting provider for a little while now and I gotta say, I'm pretty impressed with the secure and reliable hosting options they have. And their rates are competitive, which is a bonus. The only downside is that getting customer support can take a bit of time, especially for people like me who are outside the country. It usually takes about an hour to get a problem fixed through live chat, which can be annoying. Luckily, I haven't had to reach out for support too many times.
Review with most votes
Mod support
So yeah, when I first started my site, it was kind of all over the place. I was feeling pretty overwhelmed and was thinking of throwing in the towel. But then Candice from mods ... Read onBy: jamey