HostGator - Reviews and experiences
Oct 2023-May 2024
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Origin: voluntary submissions: no post-purchase invitations, no rewards
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Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (27)
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Unauthorized plan upgrade, refund issue, long-time customer
Unauthorized plan upgrade, refund issue, long-time customer
ContractI've been a customer for a long time, and I was totally surprised to find out that they hiked up my plan to a more expensive one without even asking me first. When I called customer service about it, one rep said they would give me a refund and switch me back to a cheaper plan if I reduced my disk space. So, I did what they asked and got in touch again, but this time I got a different answer from a whole new group of reps who wouldn't honor what the first person said. Their service was all over the place, and it was really disappointing, especially since I've been loyal to them for over seven years. Luckily, I was able to take things further by starting a dispute with PayPal and decided to write this review to let others know about my bad experience.
About HostGator
HostGator is a Houston-based web hosting and related services provider, established in 2002. The company offers a wide range of services including shared hosting, VPS hosting, dedicated servers, and domain registration. HostGator is known for its affordable plans, user-friendly control panel, and reliable customer support. Over the years, it has grown to become one of the leading hosting service providers, catering to clients worldwide.
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Last update: November 29, 2024
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