HostGator

HostGator - Reviews and experiences

Average rating
8.8 /10
Based on 27 reviews
Oct 2023-May 2024
Star distribution
56x
418x
30
23x
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (27)

Recent adjustments to hosting, email, and other functions

Service

I had to make a bunch of changes to my hosting, email, and other stuff, and the folks at this hosting provider were so helpful. They guided me through everything smoothly and with great service. I'm super happy with the support I got.

Domain connection issue resolved efficiently by Naheem

Service

I had a problem with my domain connection and contacted customer service for help. Naheem got back to me right away and was really helpful in fixing the issue quickly. I'm very happy with the great service from the team at this company.

Technical support assistance

Service

I had a big issue with my website crashing after updating Joomla, but thanks to the awesome help from the live chat rep, my problem got fixed real quick. The rep, who I'll just call "M," not only helped me upload my backup files but also made sure everything was set up right. I am so thankful for the amazing support I got.

Website propagation assistance

Service

Rakesh really saved the day when it came to fixing a problem with my website's propagation. He took the time to walk me through what might have caused the issue and gave me easy-to-follow instructions once the propagation was done. I can't thank him enough for his help and knowledge!

Web hosting purchase

Service

I just bought web hosting and talked to a customer service rep named Rose. She was super helpful and answered all my questions right away. She made sure my website was running smoothly and even went the extra mile to help out. Rose's friendly and knowledgeable service made everything easy and quick. Because of my great experience, I would totally recommend this company to other businesses who need dependable web hosting services.

Quick fix for a complex web issue

Service

So, I had this super annoying PHP/WordPress issue that was seriously getting on my nerves. I finally decided to call in for some help and luckily, I got connected with a really nice rep named Emma. Let me tell you, she was an absolute lifesaver! It took a bit of time to really nail down what was causing the problem, but Emma was patient, thorough, and totally determined to fix it. The wait time at the beginning was a bit longer than I would have preferred, but once Emma got on the line, the service was top-notch. She took her time going through everything and made sure to double-check before wrapping it all up.

Email server issue resolution

Service

I recently had a bit of trouble getting my SMTP server to connect with my local Gmail account for sending emails from afar. I tried fixing it on my own, but no luck, so I decided to contact customer service for some help. Luckily, the person I talked to, Jessa, really knew her stuff and was super helpful. She took the time to figure out what was going on and did some thorough troubleshooting to get to the bottom of things. We worked together to find the issue on the server and she quickly updated the settings to sort it out. I was really impressed by Jessa's professionalism and how dedicated she was to getting my problem fixed up fast.

Web hosting purchase

Service

I just bought some web hosting services and gotta say, the customer support was top-notch! There was this one rep, Tasmiya, who really knew her stuff and got my problems fixed quickly. I've dealt with a lot of agents from different companies before, but Tasmiya really blew me away and made my experience super positive. I'd definitely recommend this hosting provider to others, thanks to the amazing support I got from Tasmiya.

New hosting package issue

Service

I had a problem with a new hosting package so I contacted customer service for help. I talked to a guy named Purab who was super helpful. He totally got what I was dealing with and fixed the problem quickly. I was really happy with the customer service I got and it was a great experience overall.

Lost access to website and email due to expired credit card

Service

I had a problem with my website and email because my credit card expired, and it stressed me out since my online presence was at risk. But then I spoke with Pooja from customer support, and she was amazing at fixing the issue. She knew what she was doing and sorted things out quickly. Pooja really saved the day and made everything easy and stress-free. I'm so grateful for her exceptional service and can't thank her enough.

Transitioning website from .org to .com

Service

When I had to switch my website from a .org to a .com extension, the previous customer service reps couldn't help me out. But Varsha really knew her stuff and made the whole process super smooth with clear explanations. It was such a relief to finally have someone who knows what they're talking about!

Got help with a plugin/email issue

Service

I had an awesome experience with a real person who helped me fix a problem I'd been dealing with for almost a year. They stayed on the phone with me until everything was sorted out. So patient and understanding!

Mod support

Service

So yeah, when I first started my site, it was kind of all over the place. I was feeling pretty overwhelmed and was thinking of throwing in the towel. But then Candice from mods swooped in to save the day! She really helped me out and now things are starting to come together. Since my site is brand new, there might still be some issues, but Candice is always there to lend a hand. I've chatted with some other folks at this place and they just didn't seem as friendly or as helpful as Candice. As long as I get to keep working with her, I'm definitely sticking around here!

Quick transfer of my domain

Service

My experience was just so great because the customer service rep I chatted with was so helpful and knew their stuff. They gave me clear instructions and stayed super positive the whole time we talked. They were really nice and totally ready to assist me with transferring my domain. I think this rep definitely deserves a raise for their awesome service.

Web hosting support experience

Service

My experience with web hosting support has been kinda all over the place, with some reps not really getting what I'm talking about. But, I gotta say, I recently had the best experience with two amazing support reps. Emma and Aneesh really went above and beyond to help me out with a problem I've been dealing with. They knew their stuff and were super patient and focused on helping me. They took the time to figure out what was causing the issue and came up with solutions that actually worked. I can't thank them enough for their help and professionalism.

Web hosting purchase

Service

I just got myself some web hosting and I gotta say, the service has been amazing! The tech support, especially this guy Mark, has been so helpful and professional. I've talked to Mark a few times now and he always knows how to fix my problems and explain things in a way I can understand. His great attitude and expertise really make him stand out. I have some pretty specific questions about my website, but Mark handles them like a pro every time. Having someone like him on their team makes me feel really good about always getting top-notch tech support.

Been using it for 10 years

Service

I've been using this website for about 10 years, eh, and it's been really great, you know? The best part is the folks who help you out when you're all mixed up. Like today, this fella Jonathan was like a total wizard, sorting out all my issues. He was so chill and stayed with me until everything was just right. I totally think everyone should give this website a try, it's seriously the best around, eh!

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About HostGator

HostGator is a Houston-based web hosting and related services provider, established in 2002. The company offers a wide range of services including shared hosting, VPS hosting, dedicated servers, and domain registration. HostGator is known for its affordable plans, user-friendly control panel, and reliable customer support. Over the years, it has grown to become one of the leading hosting service providers, catering to clients worldwide.

Contact Information

5335 Gate Pkwy

32256 Jacksonville, FL

United States

📧 reputation@newfold.com

☎ 1-(866)-964-2867

🌐 www.hostgator.com

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Last update: November 29, 2024

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