
DOMAIN - Reviews and experiences
Oct 2023-May 2024
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Reviews (32)
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Customer support
Customer support
ServiceThe customer service at this place was amazing, eh? They were so patient and helpful, going all out to make sure my issue was sorted out. I was having trouble with my order, but they really listened to me and gave me the right solutions. I felt like a valued customer, and they were so dedicated to helping me every step of the way. I just want to say a big thank you to the support team for their exceptional service, eh?
Website linking service
Website linking service
ServiceI had to connect my website to another program for editing and creating it before launching it. The folks at the store were super helpful, walking me through everything smoothly. It was a really seamless experience, thanks to their knowledge and support.
Marketing consultation services
Marketing consultation services
ServiceI came to DOMAIN for some marketing advice, and I gotta say, I was really impressed by the person helping me out. They didn't beat around the bush and just got right to it. Their knowledge in the field really blew me away.
Helpful customer service
Helpful customer service
ServiceThe customer service at this store was amazing, eh! I was so impressed by how professional and helpful the staff were. They really went out of their way to help me and made sure I had everything I needed. I can't thank them enough for their outstanding service, eh!
Password reset assistance
Password reset assistance
ServiceThe customer service rep, Vismaya, was super helpful in helping me reset my password and unlock my account. I was freaking out about not being able to get into my account, but Vismaya was quick to respond and really put me at ease. She was so professional, knew her stuff, and was really nice the whole time. I'm really thankful for her help and for going the extra mile, especially since it was late. Thanks a bunch, Vismaya!
Renewed my service
Renewed my service
ServiceThe folks over there were super quick and helpful when I needed to renew my service that was overdue due to some credit card issues. Rian answered all my questions and sorted everything out for me in no time. Big thanks!
New domain name and web hosting
New domain name and web hosting
ServiceGetting a new domain name and web hosting from this platform was a big deal for me. I thought it was gonna be a pain, but it was actually really easy to set up. I did run into a few small problems at first, but the chat helper fixed them right away. They were super helpful. I definitely suggest Domain for anyone starting something new online.
Website building assistance
Website building assistance
ServiceI want to give a huge shoutout to this amazing person named Lavanya, who helped me out so much with building my website. She really knows her stuff and made the whole process a breeze for me. I can't thank her enough for all her hard work and support!
Website and email setup for business
Website and email setup for business
ServiceSetting up my official website and email address was super easy thanks to the platform. The tools and resources they gave me were top-notch and easy to use, which helped me get everything set up quickly. When I had a problem, the customer service team was amazing - they were really helpful, patient, and informative. They fixed the issue right away. I'm really happy with the service and support I got.
Helpful customer service
Helpful customer service
ServiceMy time at this store has been absolutely incredible. Whenever I go in, the staff, especially Hardik, are always super helpful and know their stuff. Hardik really goes out of his way to help me out with any questions or issues I might have. I really value his amazing customer service skills and would totally suggest this store to anyone who needs top-notch help.
AAAA record support issue
AAAA record support issue
ServiceI recently had a problem on the website where I couldn't add a wildcard in any AAAA records. So, I reached out to customer support for help. Luckily, I got connected to a support person pretty quickly, but it wasn't smooth sailing. The support person didn't quite get what I was asking and gave some wrong info. I had to explain how wildcards in AAAA records typically work. Even though there were some hiccups in our conversation, the agent was able to fix the issue with a little help from me.
Product information assistance
Product information assistance
ServiceI just wanted to mention that when I needed help with a product I bought, the person I talked to was super helpful. They took the time to explain all the features and why the product would be good for me. I really appreciated their knowledge and how well they knew the stuff. Talking to them made me feel better about buying the product. Their customer service was top-notch and really made a difference in my experience.
Quick problem-solving
Quick problem-solving
ServiceAnushree totally saved the day by fixing my issues so quickly! I was just so happy and relieved that everything got sorted out without any hiccups. Her knowledge and kindness made me feel super grateful for her help. Thank you so much, Anushree!
Delayed account renewal
Delayed account renewal
ServiceI recently had to deal with the domain company for my renewal that got delayed, and I have to say, I was really impressed with how they handled everything. Right from when I first contacted them, they were super quick to respond and really accommodating. The customer service rep I talked to was not only really good at explaining things, but they were also really friendly and helpful with all the issues I was dealing with. They took the time to answer all my questions and made sure I felt confident that everything would be taken care of properly. Their honesty and integrity throughout the whole process was top-notch, and I felt completely at ease with their service. I definitely recommend this company to anyone who needs domain services.
Customer service assistance
Customer service assistance
ServiceI recently talked to a rep at DOMAIN and I gotta say, the customer service was top-notch. The agent helped me out every step of the way and we reached the goal I had in mind. Their professionalism and eye for detail really made the whole experience smooth and enjoyable. I was impressed with how quick and well the service was delivered.
Refund discrepancy
Refund discrepancy
ServiceEven though I got back $143.52, I still haven't seen the $1,364.98 refund I'm waiting for. I talked to my bank and PayPal, and they both said that there was no refund transaction. I've been contacting the customer service team a bunch of times in the last couple of weeks, but the problem is still not fixed. It's been super annoying and a waste of time, and it doesn't look good on their team's performance.
Speedy and clear assistance
Speedy and clear assistance
ServiceI just got amazing help from one of the staff here! They fixed my problem super quick. The service was top-notch and way better than I thought it would be. I'm really happy with the help I got and I'd totally tell others to come here because of how great it was.
Quick and helpful customer service
Quick and helpful customer service
ServiceI gotta say, I was super impressed with the customer service at this company. The reps really went above and beyond - they were thorough, quick to respond, patient, and eager to help. I felt really happy and satisfied with the support I got. It made me feel like a valued customer for sure.
Quick resolution of issue
Quick resolution of issue
ServiceThe customer service at this place is amazing, eh? I had a little hiccup with my order, but they took care of it right away and got everything sorted out in no time. I gotta say, I was seriously blown away by how helpful they were. Thanks a bunch for coming to the rescue!
Quick and efficient service
Quick and efficient service
ServiceMy time at that store was actually pretty easy, no issues at all. The worker I talked to did exactly what I needed, and did it pretty quickly. They made sure everything was good before saying they were done. I really liked how careful they were and how they cared about making sure I was happy with the service.
About DOMAIN
DOMAIN is a web hosting solutions and technology provider that was founded in 1998. As a subsidiary of Endurance International Group Holdings, Incorporation, DOMAIN offers services to individuals, professionals, entrepreneurs, and small/medium-sized businesses globally. With over 1.2 million websites powered worldwide, DOMAIN boasts of being one of the largest web hosting and domain name providers. They specialize in domain names, web hosting, SSL certificates, email, web design, and online marketing services. Their website builder offers different packages to cater to different needs, from launching a new website to scaling an online store. Customers can also choose from three web hosting plans and various SSL certificate options. Whether you are starting a new website or growing your online presence, DOMAIN offers a range of services to meet your needs.
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Last update: November 29, 2024
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