SHIFT4SHOP - Reviews and experiences

Never order from this place, they are terrible! I tried calling so many times because my order wouldn't go through, but no one helped me out. Customer service and billing were absolutely no help, I am not kidding.

I've never had such terrible customer service before! I created several websites with them and whenever I needed assistance, they were absolutely useless. The people they call "developers" couldn't fix any technical problems, so I had to search online to solve everything on my own. I spent hours on the phone with them, hearing the same things over and over because they were completely clueless. Do yourself a favor and just search your technical problems on Google instead!

I chose this platform mainly because I needed to have different payment options without extra fees and the ability to keep abandoned shopping carts as a standard feature. Even though it meets these needs, my overall experience with this platform has been disappointing. The website works and has all the necessary features, but the customer support is not great. The user interface is slow, not very easy to use, and can be frustrating. Also, I ended up being charged for minor updates, which was annoying. The support articles are old and not accurate, making it hard to fix any problems that come up. Because of all these issues, I'm not sure if I would recommend this platform to others.

I've been feeling pretty let down by the website platform lately. At first, I had a good opinion of their service, but I've run into some problems that their staff didn't handle well. During my last chat with them, they said a big fee would fix an issue, but it turned out that wasn't true. It's not cool that they didn't know what they were talking about and didn't take responsibility. As a customer, I expect them to have good know-how and accuracy in fixing tech problems. Unfortunately, my experience has left me feeling annoyed and not happy with their service. I'll be checking out other website platforms in the future.

I've been using this e-commerce platform for almost six years now, and at first, everything was great. The platform was amazing, and I was super happy with the quality and support they offered. But lately, I've been noticing some changes. Problems that used to get fixed quickly are now taking longer to resolve, and the customer service just isn't as good as it used to be. It's kind of sad to see a platform that used to be awesome not living up to its reputation. I'm thinking about checking out other options for my e-commerce stuff now.