SHIFT4SHOP - Reviews and experiences

It's really important to be careful when dealing with this company. After you buy something, make sure to delete your credit card info so you don't get any unexpected charges. I signed up with them about six months ago but had to stop because I couldn't set up my shopping cart due to some personal issues. I was surprised when they took money from my account without telling me first. I only found out when I checked my bank statement. It's really disappointing that they didn't give me a heads up about taking my money. When I reached out to them, they said they wouldn't give me a refund because "all sales are final." Their lack of communication and bad customer service make them look bad and give online businesses a bad name.

I had a super frustrating time trying to cancel my subscription with this company. I couldn't believe it when I found out I had to pay for any help with the website, and on top of that, it was by the hour! The customer service team seemed more interested in my money than actually helping me out. When I asked for a refund within the 30-day guarantee period, they just ignored my messages and sent me through a cancellation process that didn't result in a refund at all. It took more than 24 hours of going back and forth with the billing team before we finally sorted it out, and even then, they tried to say it was my fault for the mix-up. And to make it worse, their response to my concerns was kinda condescending, with a fake "have a wonderful day!" at the end.

Watch out for any unexpected charges on your credit card. I got hit with a $99 bill for an app I haven't used in over six months. I'm already shelling out $23.99 every month for my services, so I was pretty shocked to see extra charges for stuff I didn't even agree to. Make sure to keep an eye on your credit card statements so you don't get stuck paying for things you didn't ask for.