Rail Europe reviews
Featured Reviews
Spotlight: What are our customers saying?
Walking holiday in Kitzbuhel
"Your website layout is awesome - super easy to get around and all the important stuff is laid out really clearly. My buddies and I are thinking abo..."
Train tickets booking experience
"As a new customer who just booked train tickets for the first time on this website, I have to say I was really impressed with how easy it was to us..."
Reviews (22)
Filter Reviews
Loading reviews...
Booking error correction
9 reviews
I had a problem with my booking for a first-class train ticket from Milan to Venice. I messed up and booked it for the wrong month, and only realized this on the night before we were supposed to leave. I tried to reach out to customer service, but couldn't get ahold of anyone. So, I had to spend way too much time trying to fix it on the website for the next day. It was so frustrating and took forever. Finally managed to change the tickets, only to find out we got bumped down to a lower class than what we paid for. It was really disappointing and definitely not the service I was expecting.
Detailed Ratings
Booking error correction
I had a problem with my booking for a first-class train ticket from Milan to Venice. I messed up and booked it for the wrong month, and only realized this on the night before we were supposed to leave. I tried to reach out to customer service, but couldn't get ahold of anyone. So, I had to spend way too much time trying to fix it on the website for the next day. It was so frustrating and took forever. Finally managed to change the tickets, only to find out we got bumped down to a lower class than what we paid for. It was really disappointing and definitely not the service I was expecting.
Quick and easy search
1 reviews
The app was really easy to use and helped me find the perfect train and class of service. But, I had a problem with the refundable option during checkout. It was great to have that choice, but it was annoying to find out it didn't work after I printed the PDF tickets. It felt like I wasted money on something I couldn't even use for one reservation, which was pretty disappointing.
Detailed Ratings
Quick and easy search
The app was really easy to use and helped me find the perfect train and class of service. But, I had a problem with the refundable option during checkout. It was great to have that choice, but it was annoying to find out it didn't work after I printed the PDF tickets. It felt like I wasted money on something I couldn't even use for one reservation, which was pretty disappointing.
About Rail Europe
Rail Europe is a company specializing in the distribution and promotion of European rail products to consumers and travel agents outside Europe. It was founded in the 1930s by the French National Railways (SNCF) to promote and facilitate rail travel across Europe. Rail Europe provides a one-stop-shop platform for train tickets, rail passes, and seat reservations on nearly all European train services. Their offerings include iconic high-speed trains like the Eurostar, TGV, and ICE, among others, covering over 11,000 routes in Europe. The company has evolved to meet the digital demands of today's travelers, offering online booking through their websites and mobile apps, catering to a global audience seeking convenient and efficient rail travel options in Europe.
🌟 How did Rail Europe shine for you?
Contact Information
Categories Rail Europe
Others also viewed
Page Statistics
Last update: November 29, 2024
Comments
Be the first with a response!