Rail Europe - Reviews and experiences
Dec 2023-May 2024
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Reviews (22)
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Booking error correction
Booking error correction
ComplaintsI had a problem with my booking for a first-class train ticket from Milan to Venice. I messed up and booked it for the wrong month, and only realized this on the night before we were supposed to leave. I tried to reach out to customer service, but couldn't get ahold of anyone. So, I had to spend way too much time trying to fix it on the website for the next day. It was so frustrating and took forever. Finally managed to change the tickets, only to find out we got bumped down to a lower class than what we paid for. It was really disappointing and definitely not the service I was expecting.
About Rail Europe
Rail Europe is a company specializing in the distribution and promotion of European rail products to consumers and travel agents outside Europe. It was founded in the 1930s by the French National Railways (SNCF) to promote and facilitate rail travel across Europe. Rail Europe provides a one-stop-shop platform for train tickets, rail passes, and seat reservations on nearly all European train services. Their offerings include iconic high-speed trains like the Eurostar, TGV, and ICE, among others, covering over 11,000 routes in Europe. The company has evolved to meet the digital demands of today's travelers, offering online booking through their websites and mobile apps, catering to a global audience seeking convenient and efficient rail travel options in Europe.
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Categories Rail Europe
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Last update: November 29, 2024
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