mSPY

mSPY reviews

27 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
67%
Would buy here again
Ordering
8.2
Service
7.6
Pricing
6.6
Delivery
8.0

Featured Reviews

Spotlight: What are our customers saying?

Positive

Screen recording feature

9.5

"The screen recording feature is amazing! It lets me watch what my kid is up to on their phone, making sure they're safe and well. I'm so ..."

Critical

Regrettable purchase

2.5

"My experience with this company was really disappointing. I thought I was going to get a good monitoring software, but it was a total flop. Even th..."

Most Voted

Location monitoring feature

9.0

"As a parent of a kid who goes to school on their own, that location tracking thing is a game-changer. I can't even explain how relieving it is..."

Reviews (27)

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Screen recording feature

B
9.5
Overall Rating
Would buy here again
Yes

The screen recording feature is amazing! It lets me watch what my kid is up to on their phone, making sure they're safe and well. I'm so impressed with how well it works and how it goes above and beyond what I expected. I highly recommend it to any parents who are worried about their kids.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Geofencing feature for monitoring son's movements

D

2 reviews

8.5
Overall Rating
Would buy here again
Yes

The geofencing feature has been super helpful in keeping track of my son's whereabouts. I can set boundaries and get notifications when he comes and goes from those areas. It gives me peace of mind knowing he's safe and where he should be.

Detailed Ratings

Order
8.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Top-notch purchase

S

23 reviews

9.5
Overall Rating
Would buy here again
Yes

You know what? This product is amazing, eh? Like, seriously, it's the best I've tried yet. I would totally suggest it to anyone without even thinking twice. Oh, and big shoutout to the customer service team - they're just awesome. Anna Newman went above and beyond to help me with all my questions, and I couldn't be happier with the service I got. Such a great product and top-notch customer support, eh?

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Regrettable purchase

M

2 reviews

2.5
Overall Rating
Would buy here again
No

My experience with this company was really disappointing. I thought I was going to get a good monitoring software, but it was a total flop. Even though I tried to fix the problems, the software just wouldn't work. When I asked for my money back, they said no and didn't offer any real solutions. They totally ignored my rights as a customer to get a refund for a product that doesn't work. This kind of behavior is just not okay, it feels like a scam. I suggest staying away from this company and finding a more reliable option with good customer service and a fair refund policy.

Detailed Ratings

Order
4.0
Service
2.0
Price
2.0
Delivery
2.0

Do you already have an account?

Monitoring software

H

21 reviews

5.0
Overall Rating
Would buy here again
No

I was a bit unsure about trying out this monitoring software because of some not-so-great reviews, but I'm really happy I decided to give it a shot. The customer service wasn't very professional and took a long time to get back to me. I couldn't figure out how to get the product to work at all. But then I came across a trustworthy solution on Instagram with anglesolvers. They gave me all the info and access to different messaging platforms. I definitely suggest reaching out to them for a smoother experience.

Detailed Ratings

Order
6.0
Service
4.0
Price
6.0
Delivery
4.0

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Purchase - Reliable and efficient

A

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I've tried a bunch of different services before, but none of them really came through like they said they would. So I decided to give this service a shot. Right after I got it, I ran into a problem with my webpage not loading. Luckily, my man Thomas York was there to save the day. He walked me through some troubleshooting steps until we figured out the problem - turns out there was a firewall blockin' the port. Once we got that sorted, everything started workin' perfectly. The features are top-notch, and the fact that they handled the installation for me was a huge plus. On top of all that, the price is way more affordable than other services I've used. Definitely worth more than what I paid, that's for sure.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Monitoring app

K

1 reviews

9.5
Overall Rating
Would buy here again
Yes

The customer service at this company is amazing, eh? Whenever I've had any issues with installation or any questions, the representatives are always super helpful and know their stuff. Just the other day, I got in touch with a guy named Thomas York, and he gave me top-notch support. He was totally pro, paid attention to my concerns, and answered all my questions in depth. I really appreciate his help and the great service from this company, eh?

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Misleading advertisement

B

1 reviews

4.5
Overall Rating
Would buy here again
No

I was really let down by the services of this company. The app or service they offered didn't work like they said it would. They claimed you could monitor text messages and social media from any web browser, but that wasn't true. Instead, they told us to use AnyTrans, which didn't even need the services from this company. It seemed like they were trying to trick people into buying their services with false promises. When I talked to customer service about it, they just gave a weak response, with a generic apology for not updating their website.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
6.0

Do you already have an account?

Subscription Rip-off

C

11 reviews

2.5
Overall Rating
Would buy here again
No

Total rip-off! They snuck in an extra fee on my account without asking and wouldn't give me my money back. Stay away unless you want to get scammed.

Detailed Ratings

Order
4.0
Service
2.0
Price
2.0
Delivery
2.0

Do you already have an account?

Recent customer service experience

C

1 reviews

9.5
Overall Rating
Would buy here again
Yes

So, I had some questions and concerns about my recent purchase and I decided to contact customer service for help. Luckily, I got to talk to Ewan Turner and he was amazing in helping me with my issues. Ewan was really helpful and dealt with my concerns in a very professional way. He took the time to explain things, knew his stuff, and did everything he could to make sure I got the answers I needed and was happy with the solution. I am really grateful for Ewan's commitment to good customer service and for helping me out quickly.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Easy-to-use app with helpful support team

A

6 reviews

9.5
Overall Rating
Would buy here again
Yes

I recently got the app and had some trouble getting it set up and updated. I got in touch with support through chat and talked to Kit Nord. They were super helpful, gave me clear and easy instructions to fix the problems. Kit Nord was really nice and made everything easier for me, even though I'm not great with tech stuff. I liked that they gave me different options to choose from to solve the issues. It's been a few weeks since I started using the app, and the support team has always been there to help 24/7. I wish all my tech stuff had this kind of great support. Thanks for the awesome help!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

App for phone spying

A

10 reviews

10.0
Overall Rating
Would buy here again
Yes

Wow, this app is amazing! I can do everything on my phone now. I had some trouble setting it up at first, but shoutout to _realcheckers on Instagram for helping me out. They were super helpful and got me all sorted with calls and social media. Now I can easily check everything on my phone. Totally worth it!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Quick and easy connection

C

7 reviews

9.0
Overall Rating
Would buy here again
Yes

The instructions they provided were super helpful in helping me connect with my son without any problems. It just gives me such peace of mind knowing where he is and that everything is going okay in his life, eh.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Parental control software

G

1 reviews

9.0
Overall Rating
Would buy here again
Yes

This parental control software has really made a difference for me in keeping track of and managing my child's internet use. Even though it doesn't come with a web filter, I like that I can manually block URLs I don't want my child to visit. This feature helps me make sure my child is looking at appropriate stuff and staying safe online. The software is easy to use and simple to figure out, which is great for parents who aren't super tech-savvy. I also like that I get alerts right away if something seems fishy or if my child tries to go to a site they shouldn't. Overall, I'm happy with how well this parental control software works.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Chatting with Thomas York on customer service

M

18 reviews

10.0
Overall Rating
Would buy here again
Yes

Had such a long chat with this awesome guy Thomas York from customer service. He was super friendly and helpful, really took the time to break things down for me and give me all the details I needed for what I'm looking for. Excited to give his instructions a try later!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Ultimate package for child's phone

O

1 reviews

3.0
Overall Rating
Would buy here again
No

I was really looking forward to trying out the best option for my child's first phone, you know, for safety. But, things took a bad turn real quick when I found out that I had to give their company full access to my computer just to use the app. I care a lot about my privacy, so I said no and asked for other ways to make it work. Even though I was ready to chat with their agent and figure things out, they wouldn't budge and asked for three times the price they first advertised. And on top of all that, they wouldn't even give me a refund. It's really disappointing to see a company still doing shady stuff like this nowadays. I've decided to take legal action because for me, it's more than just the money, it's about respect and principles when it comes to privacy.

Detailed Ratings

Order
4.0
Service
2.0
Price
2.0
Delivery
4.0

Do you already have an account?

Faulty app, slow updates

K

1 reviews

6.0
Overall Rating
Would buy here again
No

I recently got this app and it worked properly for about a week, then it just stopped working. And when it was actually working, it took more than 24 hours to update the data and the info wasn't even complete. The GPS location was way off and the updates were super slow. I messed up by paying for a 3-month subscription right away instead of just getting a 1-month one to try it out. I definitely suggest checking out other options and doing some good research before committing to any of these types of apps. It's better to start with a one-month subscription and see if their claims on their websites hold up before you keep going. Personally, I won't be using this company/app again.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Monitoring software

A

7 reviews

9.0
Overall Rating
Would buy here again
Yes

The software I bought was so important in helping me keep an eye on my kid's chats on apps like WhatsApp and Viber. Knowing who they're chatting with is super important to me as a parent who just wants to make sure they're safe and doing well.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Phone monitoring service

L

7 reviews

9.5
Overall Rating
Would buy here again
Yes

After a real letdown with a monitoring company before, I wasn't sure if I wanted to give another one a try. But I decided to go for it after someone on Instagram suggested it. Ordering was easy peasy, and my payment went through without a hitch. The service was even better than I expected - I could keep tabs on my husband's phone easily and accurately. The price was fair for the great service. The delivery was quick, and I could start using it right away. Overall, I'm really happy with my experience.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Quick and Efficient Fix

M

9 reviews

9.0
Overall Rating
Would buy here again
Yes

I had a problem uninstalling and then reinstalling some software and I talked to a bunch of agents but they couldn't help. I was getting pretty frustrated until Alex came in and fixed everything in less than 15 minutes. Thanks a lot, Alex! You really know your stuff and your service was quick and efficient!

Detailed Ratings

Order
8.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

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About mSPY

mSPY is a software company that provides monitoring and surveillance tools primarily aimed at parents and employers. The company's flagship product, mSpy, is a phone and computer monitoring software designed to track activities such as call logs, text messages, GPS location, and communications on various social media platforms. mSPY's software is often used for parental control purposes, allowing parents to monitor their children's online behavior to ensure their safety. It is also utilized by employers to oversee the use of company-owned devices by employees to protect sensitive business information. The company has been active for several years and has positioned itself as a leader in the monitoring software market, emphasizing legal and ethical use of their products.

Experience Videos

🌟 How did mSPY shine for you?

Contact Information

🌐 www.mspy.com

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Last update: November 29, 2024

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