Mint Mobile

Mint Mobile reviews

26 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
73%
Would buy here again
Ordering
8.6
Service
7.8
Pricing
8.6
Delivery
7.8

Featured Reviews

Spotlight: What are our customers saying?

Positive

3 months of service

8.0

"Eh, so here's the deal, folks. I really like the app, it's super easy to use and all that. And you know, being able to actually use my ph..."

By: L. Gutmann Read on →
Critical

Incompatible phone, misleading data usage

5.0

"I just bought a SIM card from this company cause their website said it would work with my phone. But when I tried to activate it, my phone didn..."

By: W. Ortiz Read on →
Most Voted

Improved cell service

9.0

"I live out in the country, so I wasn't sure if I could find a cell phone provider that would actually work here. But ever since I switched to ..."

By: Norene Gutkowski Read on →

Reviews (26)

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Improved cell service

N
Norene Gutkowski

1 reviews

9.0
Overall Rating
Would buy here again
Yes

I live out in the country, so I wasn't sure if I could find a cell phone provider that would actually work here. But ever since I switched to your service, I've been pleasantly surprised by how much better my cell signal is. It used to be a struggle just to get a bar, let alone internet, but now I can make calls and go online without any problems. The customer service reps have also been super nice and helpful whenever I've had questions. Thanks for the excellent service!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

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Pre-paid mobile plan

N
Noel Bruen

1 reviews

9.0
Overall Rating
Would buy here again
Yes

I just switched to a pre-paid mobile plan and let me tell ya, there's a ton of companies out there reselling T-Mobile services, but this one really stands out for its awesome back office support on the app. The best part for me is the "bank" feature where you can toss in some extra cash before your plan renews - total game-changer! It's all super straightforward, no surprises. Only thing that would make it even better is if they added Apple Watch and iPad support.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

New service provider, switched from Cricket

D
Daugherty

22 reviews

10.0
Overall Rating
Would buy here again
Yes

I just switched from Cricket to a new service provider and I'm so happy I did! The service from Cricket was just awful, but with my new provider, the signal is strong, calls are super clear, and my data speeds are fast. Plus, the pricing is way more reasonable than what I was paying before. I should have switched sooner, eh?

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

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Cellphone service

P
Powlowski

25 reviews

6.0
Overall Rating
Would buy here again
No

Don't waste your time with these guys for phone service, eh. Their coverage is just brutal, and trying to switch to a better provider is a total nightmare. I've been trying to get my account number from them for weeks so I can switch to a different company, but they're making it so hard. Just steer clear, bud!

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Delayed order and cancellation

M
maxime

5 reviews

6.0
Overall Rating
Would buy here again
No

I'm disappointed to say that my recent experience with the company hasn't been great. I ordered a phone on May 7th, and it's now May 23rd and I still don't have it. To make things worse, the shipping tracking number was unexpectedly canceled, so now I don't know where my order is. I'm talking to customer service to try and sort it out, but it's been really frustrating. I was looking forward to trying out this company's services, but now I'm feeling let down because of all these problems.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Unreliable service

D
donna

8 reviews

8.0
Overall Rating
Would buy here again
Yes

The price is awesome, and I love that I can buy in bulk for convenience. But the service has been up and down for me. I usually have good coverage, but there are times when I get no service or just E speed for data, which is annoying because I can't do much on my phone. It's super frustrating not having data at home, so I have to depend on Wi-Fi and I still have trouble getting texts. The worst part is I can't seem to figure out the voicemail, so I worry about missing important calls when I'm at home with no service.

Detailed Ratings

Order
8.0
Service
6.0
Price
10.0
Delivery
8.0

Do you already have an account?

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About Mint Mobile

Mint Mobile is an American telecommunications company that offers affordable mobile phone services by utilizing the infrastructure of T-Mobile's existing 4G LTE and 5G networks. It operates as a mobile virtual network operator (MVNO), allowing it to provide low-cost plans without owning the physical network infrastructure. Founded in 2016, Mint Mobile distinguishes itself in the competitive wireless market through its unique business model of selling mobile services in bulk or "multi-month" packages, offering significant discounts to customers who purchase plans for three, six, or twelve months in advance. The company gained additional prominence when actor Ryan Reynolds acquired an ownership stake in 2019, leveraging his celebrity status to market the brand with humor and creativity. Mint Mobile's strategy emphasizes customer service, simplicity in plan selection, and affordability, making it an attractive option for budget-conscious consumers in the United States.

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Contact Information

🌐 mintmobile.com

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Last update: November 29, 2024

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