Logitech - Reviews and experiences

I wasn't thrilled — returns looked impossible on their site so I thought they'd be scammers. I told my brother to watch out. After pestering support (took ages) it finally got sorted, so now

I’m done ordering from them for now — product works but feels cheap and support is impossible to reach. I tried it last month, first impressions were okay but then parts failed. Useful sometimes, just not worth the hassle.

I sent the return a month ago. Their tracking shows they received it. Still no refund or clear update. I called, emailed and used chat. Same story. Delivery was fine — package arrived — but customer service dropped the ball on the refund. Keep your proof, ask for a timeline.

bot that doesn't help, phone line busy and an automated message saying they're closed. Product works fine though, just annoying to get help when needed.

no parcel, no refund, and radio silence on phone and email. The moment I was oddly satisfied? When I realised I had screenshots and a story to warn folks. Annoying, messy, learned my lesson and wasted time and extra stress.

Finally a decent buy for my home office — I use it every day for emails and quick editing. Delivery arrived earlier than expected and the support team actually answered me within a day, which was a relief. Keyboard has a tiny hiccup now and then (mid-afternoon lag), but overall it's solid and I’m glad I gave it a shot. Saves me desk clutter.

Halfway through the second week the tracking stopped updating and I started assuming the worst — I’d seen the keyboard on their site after a coworker recommended it and ordered the three-day delivery. Getting customer service was painful, then they finally said the item wouldn’t be delivered and I’d get a refund in 7 to 14 working days, and to reorder if I wanted. Felt like a scam at first, but the refund showed up in five days and they added a small credit, so I relaxed.

Weird day — I was all set to surprise my partner for their birthday and needed that RS50 wheelbase for the sim rig because my lower back's been acting up and the right setup helps a lot. I ordered the wheelbase, pedals and rim on a Monday, and only the hub and rim turned up. UPS showed three parcels in Eindhoven but two went back to Logitech for "reasons". Annoying, right? After a tense call I put in a refund claim. Customer service wasn’t great at first — radio silence for a bit — but when I finally got through they were polite and started the refund, which calmed me down. Still stressful waiting on about £700, but at least it’s moving forward. I’d give them another shot, just keeping a closer eye on tracking next time.

first I was told I wasn’t even allowed to open a support ticket, then every time I did get through I got bounced around and had to repeat the same info. They even said I was past the 30-day return window after only four days — come on. It took an hour to get a shipping label, which other places handle in a couple minutes. Still, the moment I actually saw the return confirmation and the refund notice hit my inbox, I relaxed. Felt a bit vindicated — yeah, it shouldn’t have been that hard, but at least it ended OK.

Man, I've been trying to figure out which new mouse to get forever now. I keep asking customer service, but it's like they don't even understand my question! Every time I talk to someone different, it's like I'm talking to a wall or something. It's starting to really bug me. Ugh. Why can't they just recommend a mouse for me?

I bought a new Trackmanmarble mouse to replace my old one that finally gave out on me. I've been using this model for a long time and I've always loved how it works and how comfortable it is. But, I gotta say, I was super let down with the customer support when I ran into a problem with the new mouse. When I reached out for help, they first sent me to the sales team and tried to give me links to some magazines that had nothing to do with my issue. I even tried to speak in German since the company is in Switzerland, but I still couldn't get a real person on the line or any actual help. Not gonna lie, this lack of customer service really ticked me off, and it made me feel like they didn't care at all about my experience.

I got this really cool gaming mouse last year, but then the clicker started acting all wonky. I reached out to their customer service and they got back to me pretty fast, just took a day. They were super nice and understanding, and ended up sending me a brand new mouse to replace the broken one. All in all, I'm really pleased with their service and the quality of the product, so I'll definitely be shopping with them again.

Had a really bad experience with customer service. I ordered a keyboard and mouse thinking I'd get a free stand with it, but didn't see it in my confirmation email. When I reached out to them, they told me I added the items to my basket wrong and needed to place a new order. They promised to cancel the first order, but they didn't follow through. Ended up getting both items and getting charged twice. Took a lot of back and forth emails to finally get return labels, and even though they got the stuff back over two weeks ago, I still haven't gotten my money back. And to make matters worse, the keyboard stopped working after only 3 days. Been dealing with the tech team for almost a week now, getting the same troubleshooting steps in repetitive emails.

Logitech has always had my back when I've had problems with their stuff. Just the other day, my speaker cable was acting wonky, and even though they were out of warranty, Logitech hooked me up with a replacement. And don't even get me started on my gaming keyboard - 10 years and still going strong, no problems at all.