Logitech - Reviews and experiences

I’d cleared a weekend to set up a new sim rig and only got half of it. Their site showed everything “in stock,” but only the wheel arrived — the pedals aren’t shipping until Q4, which they quietly admit elsewhere. The wheel itself was actually nicer than I expected, solid feel, which was a surprise, so that made the missing pedals sting even more. They marked my whole order as shipped, UPS only scanned one box, and customer support gave me scripted replies, cut chats short and were flat-out rude when I asked to cancel or get a refund. My main reason for ordering was that I’m rehabbing a bad back and needed a low-impact way to train; timing mattered. I ended up chasing every update myself and only found out through their tracking portal that the order was “returned to sender” — no email, no heads-up from them or UPS. So yeah, decent hardware in hand but terrible communication and service, and I’m still out money and time while waiting for the rest.

Man, I'm really let down by the service I got from this company. I wanted to get a gaming mouse for my son's birthday and thought with express delivery, it would come on time. But after waiting two days past the delivery date, turns out the package is still up in the air. The lack of info and transparency from them is so annoying and not cool. Seems like they care more about money than actually helping customers.

So, I had a pretty bad time dealing with customer support recently. At first, they kinda helped with my warranty question, but then it all went downhill. They kept transferring me to different teams without actually helping me with my warranty claim. I tried reaching out through different ways, like talking to the bot and sending emails to customer support, but I didn't get any help or updates. This whole ordeal was super frustrating and now I don't really want to buy anything from this brand again.