Logitech - Reviews and experiences

the support AI prevented me from getting a warranty replacement and left me stuck with a dead G502 X. I bought it from Amazon mid-January and the battery simply stopped charging after a few months. I tried the online help and it turned quickly into a loop — the bot kept asking obvious stuff like "have you tried charging it?" and then pushed me to download diagnostic software. That download link didn't exist. I told the bot the URL was broken, it ignored that, kept prompting me to install the tool, and eventually flagged me as unresponsive and cut off the chat. No phone number, no email, no way to reach a human to appeal. I've had worse gear fail before but other companies at least let you talk to a person, so this felt unnecessarily petty. There are multiple posts on social media saying the same thing, so it doesn't look like an isolated glitch. I get that companies try to automate, but when the automation is a one-way flowchart that stops real fixes, it's just bad design. Mildly annoyed, still hoping they change the process so people can actually use their warranty.

OMG, so I was totally trying to order some stuff online, right? And the website was just like, "nope, not happening!". It was seriously the worst shopping experience ever, I swear. I live up in Northern Ireland, and when I typed in my postcode, the shopping cart just went all crazy with these strange payment errors. So then I called up customer service, and you know what they told me? They straight up said they don't ship to Northern Ireland because of Brexit! Like, what even? There's no law from Brexit that says they can't ship here! They messed up ages ago, won't own up to it, won't fix it, and won't even let people know about it. It's just so pathetic! Like, just go and buy stuff from other companies that aren't a bunch of jerks. It's so embarrassing, honestly!