H&R Block25 reviews
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Tax preparation services
I've been using tax services for over thirty years now, and I've been to different offices over that time. The quality of service has been up and down, but my most recent experience was pretty disappointing. The person who did my taxes for 2021 made mistakes that ended up with me owing thousands of dollars to the government. Even though I paid extra for a "Peace of Mind" guarantee, I still got hit with more fees, and the person asked for a bottle of Blueberry Brandy as payment. When I showed up for my appointment, they said I didn't have one, which made me wait around for a long time before they finally told me they couldn't help me. All in all, not the best experience with tax services this year.
Tax preparation services
The system this year was a nightmare to use, eh. It was so annoying trying to get past all the security measures and then getting logged off all the time. It made everything take way longer than it should have. My tax preparer did a great job, but I feel bad because the people above him seem to be pretty useless, eh.
Tax preparation service
My time at the tax preparation service was absolutely awful. The person I spoke with said they could assist with my taxes, but they were clueless. I ended up owing a ton of money in taxes, only to find out later that the amount was wrong. June and Nancy, the agents, were unprofessional and didn't address my issues. It was a letdown and cost me a lot of money in the end.
Problem with tax filing
The last day to file my taxes and the darn service was down for maintenance! Can you believe it? They didn't even give me a heads up when I went to pay. It's just not right that their system would be down on the busiest tax day of the year.
Tax filing help
This is ridiculous. I was trying to do my taxes online and their website messed up and gave me an error. Customer service was useless and I wasted so much time trying to fix it. I'm not using them again!
Got my taxes done
I went to this place to get my taxes done and I didn't like it at all! The person who helped me was not very honest and I caught them trying to lie to me. I definitely would not recommend going here if you want someone trustworthy.
Taxes
Taxes, eh? Ugh, dealing with them this year was the worst. Had so many problems and they didn't even help me out when I needed it. Not cool, ya know?
Tax preparation software
The tax software I used this year was a total nightmare, eh. Even though I bought the "premium" Federal and State tax prep software, I had major issues for the second year in a row. When I tried to get help from the company, it took forever because their customer service wasn't great, ya know? It's too bad to see a company that used to be the best in tax prep software not measuring up in terms of quality and service. I'll definitely be searching for a different option for my tax prep next time, for sure.
Tax filing assistance
I recently tried out this service to help me file my taxes and I gotta say, I was really let down by the whole experience. The program they gave me didn't calculate my taxes correctly, even though I showed them screenshots of the mistakes. On top of that, they overcharged me for two state tax returns when I only needed one, and the customer service folks weren't helpful at all in fixing the problem. All in all, I was really disappointed with the service and I wouldn't suggest it to anyone needing help with their taxes.
Tax preparation services
I gotta say, the customer service I got at that place was just awful. I mean, the phone service was a total waste of my time. Couldn't even talk to a real human at their office - that automated menu was just so frustrating and kept repeating useless info. Couldn't even reach my tax preparer directly or by email, which was a big hassle. Definitely not going back there for their services. It's just not cool for a business to run like that in this day and age.
Tax preparation services
I went to get my taxes done recently, and it was just a bad experience all around. When I went to look over and sign my return, the 2023 one was missing. Then when I tried to open the 2022 return, I got an error message saying the program wasn't working. I've tried reaching out through calls and messages multiple times, but still haven't gotten it fixed. It's been pretty frustrating and disappointing dealing with this lack of communication and inability to fix the problem.
State return software fail
So I was trying to do my state tax return online, but it ended up being a total disaster because of some updates or something. The website was like nope, you need a tax pro for this. Finally, after three weeks, the tax pro disappeared and now it's turned into a huge nightmare. I mean, come on, how difficult can it be to file a state return? Clearly, this company is incompetent and just trying to squeeze extra money out of me by holding onto my taxes. Ugh, frustrating!
Tax preparation services
My time at this tax preparation service was not good at all. The customer service was not great, and when I asked to talk to a manager, there was nobody around, so I ended up wasting an hour. On top of that, they didn't stick to the original price we agreed on and didn't give me any information or updates along the way. All in all, I was left feeling annoyed and unhappy with the service I received.
Tax software functionality
I just used a tax software for the second year and I was not happy with how it worked. It wasn't ready at the start of tax season and said my simple tax return couldn't be filed because of a problem with my SS worksheet. Plus, I found mistakes like asking for an offshore address even though I live in the US. It's frustrating and not okay for a software that's supposed to be easy to use.
Tax preparation services
I just used the tax preparation services and I gotta say, I wasn't happy with how it went down. The person doing my taxes, Debbie, didn't give us the right info on how we could pay the government. We agreed to do it a certain way, but Debbie went ahead and sent our banking info to the IRS without telling us. They took money from our account without asking. When I saw the transaction, I called my bank right away. It ain't right to break our trust like that and ignore what we wanted. I suggest being careful if you're thinking about using their services.
Tax advisor review for Carolyn L
I recently worked with Carolyn L from the tax advisory team and it was a great experience. Carolyn has been with the company for an impressive 32 years, and her expertise really shows in her work. Even though Carolyn wasn't our original tax advisor, she did an amazing job handling all our tax questions and concerns. What really impressed me was how she went the extra mile to help us out. She even reached out to a State representative to make sure we got the info we needed. Her patience, kindness, and friendly attitude made the whole process easy and stress-free. If you're a client in the Virginia Beach area, I definitely recommend asking for Carolyn as your tax advisor. She's a real stand out in a field that can be confusing and overwhelming sometimes. The company is really lucky to have someone like Carolyn on their team.
Taxes nightmare
I can't believe how disorganized and unprofessional my tax preparer was, eh. He couldn't get anything right and wasted over an hour of my time without even starting on my tax return, eh. I had to walk out because of how frustrated I was, eh. It was so embarrassing and I've never had such a bad experience with someone handling my finances before, eh.
Tax software purchase
I've been using tax software for a long time now, and I ran into a problem recently. The software automatically included a form that wasn't needed. When I tried to get help from customer service, it was a complete nightmare. I was transferred to different numbers and in the end, I got disconnected. The lack of customer service from this company is just not right.
Tax preparation services review
Despite facing difficulties with the head office, my personal tax preparer has always given me great service for more than 20 years. However, my interactions with the company's website and higher-ups have been far from ideal. When I tried to reach out to my local office, no one answered the phone and there was no way to leave a message. Even when I called the head office, the customer service representatives were unhelpful and seemed to brush off my concerns. I was really let down by the lack of professionalism and support from the corporate side of this tax preparation service.
Software purchase
My software purchase experience sucked, eh. I found out they charged me extra for an option I didn't even want, and they just went ahead and chose it for me without asking. It totally rubbed me the wrong way and now I feel like I gotta tell everyone to watch out. It seems like this company is playing dirty by using sneaky tactics to trick customers into paying for stuff they don't need, and honestly, it's pretty lame.
About H&R Block
H&R Block is a tax preparation company widely recognized for providing a variety of tax-related services to individuals and businesses. Established in 1955 by brothers Henry W. and Richard Bloch, the company has evolved to become one of the leading entities in the tax preparation industry, offering services both in-person and online. Beyond tax preparation, H&R Block also offers payroll and business consulting services, helping clients navigate complex tax situations and financial planning. With a strong presence in Canada, H&R Block has adapted to meet the specific needs of Canadian taxpayers, offering expertise in Canadian tax laws and regulations. The firm operates numerous offices across Canada, providing accessible tax support and financial advice to a diverse clientele.
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Categories H&R Block
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Seite online seit: October 25, 2021
Letzte aktualisierung: November 29, 2024
Review with most votes
Tax preparation services
I've been using the tax preparation services at this place for a few years now, and I've always been really impressed by how knowledgeable and skilled the professional... Read onBy: Bergstrom