Avira - Reviews and experiences
Oct 2023-May 2026
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Reviews (38)
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Delivery saved the day, support took a while
Delivery saved the day, support took a while
Follow-upthings show up when they say they will and my refund finally processed. The customer help though... chat disappears mid-convo and tickets can sit for days, so be ready to follow up. Eventually a rep (big thanks to Jaspreet) pushed my refund through and the people I did reach were polite and helpful, even if they keep nudging upgrades. It's not flawless and it feels a bit pricey, but for daily use it does the job — you just might need patience to get proper support.
New computer, existing antivirus transfer, lack of customer service
New computer, existing antivirus transfer, lack of customer service
Follow-upI just got a new computer and had to move my antivirus over. They took the payment from my bank, but I couldn't tell which one I had on my Avira account. I tried to reach customer service, but it was a nightmare. I sent two emails and got nothing back. Then I kept getting the same emails, all with ticket #1495119. Even after I replied and explained, all I got were automatic responses. In the end, I had to cancel, but it felt like such a waste of money. It was quite an experience, just not a pleasant one.
About Avira
Yes, Avira Operations GmbH & Co. KG is a German multinational company that specializes in security software, primarily antivirus software. Established in 1986 by Tjark Auerbach, Avira has been dedicated to protecting devices and data from malware, viruses, and cyber threats. Over the years, Avira has expanded its offerings to include a range of security solutions for personal and professional use, covering Windows, Mac, Android, and iOS platforms. The company has gained a reputation for its Avira Free Antivirus, a highly rated product known for its efficiency in detecting and neutralizing threats. Avira's product portfolio also encompasses internet security, privacy tools, and performance optimization utilities, catering to a broad audience concerned about online security and digital wellbeing.
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Last update: May 18, 2026
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