Eleanora

I just bought something online and I was so upset that they didn't let me know about the charges beforehand. Most places usually give you a heads-up before they take your money or offer refunds if you're not happy with what you got. But not this company. The customer service people just kept pointing to their terms of service, like it was some kind of escape. It felt like a total rip-off to me. I think it's better to check out other options out there instead of dealing with them.

I decided to send back the product without using it and went through the process to get a return authorization number, following the steps and giving a tracking number. But I haven't heard anything back about my refund. I've sent lots of emails and still haven't gotten any reply. And now I got a message saying they were gonna close my "ticket." The customer service has been awful. It's disappointing that the service was good when buying the product, but not so good afterwards.

My most recent experience with the online store was beyond disappointing. I bought a dress for a special event, but after I paid, they went ahead and changed it up without even asking me. They took out the stuff that was part of a deal, and then adjusted the price of what was left to match my original payment. I tried to chat with customer service about the problem, but all they gave me in response was unhelpful and repetitive answers, like they never even read my messages at all. They flat out refused to give me a refund or send me the stuff that was missing. Dealing with their utter lack of customer service and basic abilities was just so tiring and aggravating.