aylin

I ordered something on January 28th but I haven't been told when it will be shipped. I'm bummed about not getting any updates on my order and not hearing back from customer service after emailing them. I think as a customer, I deserve to be kept in the loop and have clear info on what's going on with my purchase.

I was so let down by my experience at Vagabond Life. I ordered a key ring back in May and didn't get it until August. When I reached out to the company and the post office to ask where it was, I found out it got lost at the sorting office. As a first-time customer, that's not what I was expecting. However, I have to give props to Laura for working hard and sorting it out. She quickly sent out another key ring and kept me updated until it showed up. The key ring itself is exactly what my stepdad, who loves collecting stuff and is going on a trip soon, is looking for. Even with the delay, I appreciate the effort the customer service team put in.

I got myself a pair of glasses from this online store and let me tell you, the quality and style options are amazing. I have a complicated prescription with astigmatism and vision loss on the sides, but the customer service team was really quick to help me out and answer my questions. The delivery was fast and the packaging was really secure. The thin gold frame I picked out is so beautiful and looks super fancy. People compliment me on my glasses all the time. Plus, the prices are much more affordable compared to what I would pay at a local store for my complicated prescription. Overall, I am so happy with my purchase and would definitely recommend this online shop to anyone looking for new glasses.

I gotta say, the chat service here is amazing. Whenever I need help, there's always someone available who actually knows what they're doing. But here's the thing - the app is super slow. It takes forever to load anything. And it's frustrating not being able to send emojis or photos. Come on, it's 2021! Most of my client communication is through texts, so not having those options really bugs me. On the plus side, when I make calls from my Android phone, everything usually goes smoothly. So, it's a mix of good and bad, but more on the positive side overall.