Xplora - Reviews and experiences

the billing is a mess and I can't trust them. I bought the watch for my kid because I needed a simple tracker after a bad day last year when they wandered off at a park. The confirmation email that came with activation specifically said "Xplora Basic 12 Months upfront." I checked the emails, twice. Months later support says something else — now they claim it was a €7.99 monthly plan. No invoices showed up between August 2025 and January 2026. Then a single invoice appears for January. That pattern doesn't add up. Either it was treated as paid up front or they changed the contract retroactively. I shouldn't have to argue with the company's own written confirmation to prove what I bought. It's frustrating and inconvenient. The watch itself works fine, so I have mixed feelings, but the billing issue overshadows everything. I want a clear, written resolution before I'd consider recommending them again.