Waterford - Reviews and experiences

I recently bought some fancy jewelry and I have to say, I was pretty let down by the whole thing. The website was a pain to use and didn't make it easy to find what I was looking for. And don't even get me started on the customer service - it was seriously lacking.

The brand itself just doesn't seem to have that same sparkle it used to. Compared to other luxury jewelry brands like Tiffany & Co., it falls short. It's kind of disappointing to see such a well-known brand not living up to its reputation.

On top of all that, I was surprised by the extra charges for shipping and gift wrapping - it just seemed unnecessary. And the limit of 20 characters for a gift card? Way too restrictive. The whole experience really made me question whether this brand is really committed to making their customers happy.

The collection of Waterford crystal that me and my partner have gathered over the years is really special to us. We've got everything from fancy glasses to beautiful light fixtures. But, gotta say, the customer service lately has been a real let down. We've tried to contact them a few times to see about buying some specific pieces for our collection, but every time we just get vague answers and promises that don't come through. On the other hand, brands like Lalique and Baccarat have been way more appreciative of our business.

The cocktail glasses I bought were so disappointing. When I got them, I saw all these flaws in the glass which is not okay for a good company like that. I reached out to customer service to get a new one but even though they said it would be fast, it's been 5 months and still no solution. They're not keeping me in the loop or taking responsibility and it's really frustrating.

I just got a bunch of stuff from the store and I'm really happy with how good everything is. Only problem was one of the decanters I got had a chip in it, but they fixed it right away by sending me a new one. The customer service has been awesome, super nice and helpful. All in all, I'm happy with what I got and how they took care of me.

I'm pretty let down by the customer service here. I asked about when they'd have more presentation boxes for whiskey glasses, but got no answer after trying several times. I ended up buying the glasses when they were back in stock, but they didn't turn out like I hoped. They don't have that crystal-like ring when you tap them, which is a bad sign for me. After seeing other reviews like mine, I'm starting to doubt if this company is for real. Is this brand really as high-end as we think, or are we getting tricked?

I bought something from this company not long ago and it looks like there's something wrong with it. So, I tried to get in touch with their customer service team by email, Instagram, and Messenger to sort things out, but it took them forever to get back to me. And when they finally did, they couldn't even help me change my shipping address. Like seriously, that's just not cool and pretty darn disappointing. If you're thinking about buying something from this company, I'd suggest checking out other options instead.

Customer service is terrible! I ordered some vases and champagne flutes, but they vanished after UPS said they delivered them. I've tried emailing and using their online form multiple times, but no one has gotten back to me. Not even my credit card company could help as they're not picking up the phone. It's so annoying to feel like I've been left high and dry.

Hey, so my mom ordered these really nice glasses online and when they got delivered, they were completely broken. She sent an email to the company, they asked for pictures, but then never got back to her. So not cool, you know?

So, I bought these crystal drinking glasses online for a Christmas present. But, when they arrived, two of them had little cracks in them, which was no good. I contacted customer service right away, sending them pics of the broken glasses and explaining what happened. It took them a frustratingly long three weeks to get back to me. They just asked if I wanted a refund or a replacement. I decided on a replacement, but I told them to check the glasses first to make sure they weren't damaged. Even after sending them a bunch of follow-up emails, I still haven't heard anything back. It's pretty clear that they don't care about their customers and don't appreciate return business. I really recommend avoiding buying anything from them.