Vera Bradley - Reviews and experiences

I found this really cute backpack and it's great for school! The colors are so nice and it fits all of my stuff. But when I ordered it online, there was a mistake and I had to call customer service. They were a bit rude and didn't really assist me. Nonetheless, I still really like the backpack!

I recently decided to give this store another chance after a bad customer service experience before. I bought a travel blanket from their outlet section and needed help folding it, but the staff rudely told me to check YouTube for help. I was surprised at how unhelpful they were. Customers should be able to get proper assistance from staff, no matter where the product was purchased. This experience really turned me off, so I'll be shopping elsewhere from now on.

I just bought something from what I thought was a legit website, but turns out it was a total scam. They had all the signs of being a reliable online store, with fake good reviews and pop-ups saying people had just ordered. But after waiting three weeks for my stuff to come, I emailed their customer service and got a vague answer saying they didn't have my order on file. Even when I showed them proof, they didn't do anything about it. Luckily, my credit card company gave me a refund.

My first time ordering online from this company was a total letdown, eh. I thought they were good since they're well-known and popular with the ladies, but that customer service chat was a flop. The person I talked to was no help and didn't really listen to my issues. Seems like they care more about making money than making customers happy, and that's a bummer, eh.

I recently bought a backpack and wallet online, but the whole thing turned out to be a disaster. Ordering was easy, but things went south when I used the wrong card to pay. The customer service people were so rude and unhelpful. I tried to explain, but they just didn't care. I've never seen such unprofessional behavior from an online store. It's a shame to see a company treat their customers like that. The whole thing just left me feeling frustrated and annoyed. I'm definitely not shopping with them again.

Me and my girls went to the mall in Cool Springs, Tennessee, all pumped to look at some new backpacks and lunchboxes for school. When we got to the store, the customer service was disappointing. The staff was snarky and really rude the whole time we were shopping. We ended up spending over $300 there, expecting better treatment for that amount. But we left feeling disappointed and upset because of how disrespectful and unpleasant the employees were. I don't normally leave negative reviews, but this really stuck with me and I won't be going back to that store anytime soon.