Vera Bradley - Reviews and experiences

I recently bought my mom an expensive Harry Potter purse as a gift, but it turned out to be a real headache. I was charged twice for the $100 purchase - once during the transaction and again when it shipped. When I reached out to customer service to sort it out, they were super rude. It took them days to fix the mistake. To top it off, the package never showed up even though the tracking said it was delivered. Now I have to deal with filing a claim with UPS because Vera Bradley didn't give them my mom's apartment number. It's been a total disaster. I definitely won't be ordering from them again.

This company has totally let me down. I ordered a floral backpack back in May and it's almost July now and still no sign of my package or refund. I've emailed them multiple times and even got a promise of a refund on Instagram, but still no money back. It's so annoying to be kept in the dark, especially with all the shipping delays happening because of the pandemic. They need to step up their communication game and actually follow through on their promises. Can't believe how they're handling this.

The strap on my big travel duffle bag broke after hardly any use. Even though I showed proof of its low quality to the company, they wouldn't give me a new one. The stuff they used to make the bag seems flimsy or messed up. I'm not happy with how they're not helping me out and their customer service.

I bought a purse from the store last fall. After using it for only four months, the metal piece attaching the strap broke. I went back to the store to try and get it fixed, but they said there's no warranty for Vera Bradley products. I contacted customer service online for help, but got the same disappointing answer. It's really not cool with me that a company won't back their product, especially after only four months. Because of their lack of support and quality, I won't be buying from them again.

So I ordered this really cute bag for my trip, eh? But guess what? It got lost! Can you believe that? And they won't even refund me or send me a new one. Their customer service is the absolute worst, eh? They're just telling me to wait a few more days, like what? I needed that bag for my trip and now I'm just stuck without it and out of my money, you know? Seriously? I should have just bought a bag from Kate Spade, they have the best service. They replaced my bag for free when it tore and didn't make me wait forever for a response. Like, why can't all companies be like them, eh?