Urban Revivo - Reviews and experiences

the chat took forever to answer and when someone finally replied they said they couldn't give dimensions. I mean, come on — height, width, depth. I waited, got a terse "sorry" and thought that's it, first and last time. I was skeptical, annoyed even. Then I sent a quick follow-up email (didn't want to call), and within a day they sent exact measurements and a short note explaining why it wasn't listed originally. Not perfect, but better than silence. The bag arrived faster than I expected and fits the way they described. Price felt fair. Service could be smoother, sure, but the actual product and delivery won me over. So yeah, started off doubtful — ended up satisfied. I might shop here again, especially if they tidy up that product info.

I first heard about this place from a friend and decided to try them for a birthday order — saw their site, liked the stuff, went for it. Customer support was actually solid (they helped me sort things out, quick and polite), so I don’t think the company is shady. The real problem is their delivery partner, 17Tracking — terrible tracking updates, won’t deliver to PO boxes, and at big apartment complexes they’ll just leave packages out in the open. That’s what happened to me twice, in consecutive Decembers, so yeah, frustrating. I ended up giving a relative’s house with a camera as the address, which worked, but not ideal and kind of a hassle. If they switched to FedEx, DHL or UPS it would save a lot of headaches. Happy I got the items in the end, just not when I needed them. Small praise for customer service, bigger gripe with the courier.