Tote & Carry - Reviews and experiences

Oh my gosh, like, I ordered this really awesome luggage set, you know? And then they were all like, "Oh yeah, we delivered it," but they never even gave me a tracking number! And now it's been, like, forever and my stuff still hasn't arrived! Their customer service is the absolute worst, I mean, seriously. They totally took advantage of me. Ugh, I wouldn't recommend buying from them, it's such a scam. I'm gonna rant about this on Facebook and TikTok so others don't fall for it too. I'm so angry!!!

I recently made a purchase with this company, and it didn't go as smoothly as I had hoped. Even though I had ordered a few things without any problems in the past months, my most recent purchase was kind of a headache. I got three items in November 2023, and noticed that the tracking status wasn't being updated. I tried reaching out to customer service through emails a bunch of times, but it wasn't until December 2023 when they told me that my order was lost and they couldn't find it. They offered a store credit for one item and said they'd ship the other two, but the lack of communication and the delays in fixing the issue had me feeling pretty frustrated. In the end, I had to go to my bank to dispute the charge and get my money back because the company said they never got my order - even though I had proof from emails and the Shop app showing otherwise. This whole thing has me really let down and annoyed with how the company dealt with my order.