Tote & Carry - Reviews and experiences

I recently bought a leather duffle bag from this website, and I gotta say, my experience with their customer service has been pretty disappointing. I placed the order on the 8th of November, and it was supposed to get delivered through FedEx on the 10th. But get this, the package ended up at some random address instead of mine, even though I was here the whole time, waiting for it. Right after I found out about this mess, I raised a complaint with FedEx and dropped an email to the T&C customer service. Their reply came in a day later, they opened a ticket for my problem and said it's gonna take 20 days to sort it out.

So, eh, I ordered these bags back in November, you know? And I mean, come on? It's been forever and still no sign of them! I want my bags ASAP but they're taking their sweet time. I tried calling the number they gave on Insta but no luck, just automated messages. And their email and texts are like talking to a robot! These bags were supposed to be a Christmas gift, but I guess that's out of the question now. Total waste of money, don't buy from them, seriously.

Ya, so I bought this awesome thing on sale, but only got part of it in time for Christmas. What's the deal if I can't even give it as a gift on time, you know? And then when I tried to contact them, it was like talking to a brick wall. Never again, man.

The bags are pretty cool, but man, trying to get my order was a total nightmare! I ordered on a Thursday and shelled out a bunch of cash for overnight delivery. But every time I checked, the expected delivery date got pushed back. I even tried to cancel my order, but there wasn't any contact number and my emails went unanswered. Talk about frustrating!