Tote & Carry - Reviews and experiences

I was pretty surprised by how short the warranty is on the zipper of my luggage, especially since it wasn't cheap. I bought two sets in the past year and was really hoping for a longer warranty to guarantee the quality. It's disappointing that this brand doesn't back up their product like Coach and other competitors do.

Ah jeez, I bought two things as Christmas gifts from this place and haven't got them yet. Can you believe it? And to top it off, I haven't even been reimbursed. It's frustrating to see that chatbot doing its thing, answering questions and trying to make more sales, while I'm left with nothing. The customer service here is just awful, and I really wish I never spent my money with this company.

So, yeah, I ordered this black bag online and I was so excited to get it because it looked really cool in the picture. But then, they emailed me saying they were out of stock of two items from my order. I asked for a refund, but they didn't even acknowledge me! Can you believe it? And then they didn't want to send a partial order, but they were asking if I still wanted the items shipped. Um, hello, I ordered six items and didn't receive any of them! The customer service is just terrible, just like everyone else said. These items were supposed to be Christmas gifts, and now I don't even trust them to give me store credit. I'm starting to think this whole thing is a scam, seriously.

After buying a briefcase from that online store, I was super let down by the way they treated me. I placed my order and then found out months later that they didn't even have it in stock, even though they already charged me for it. And on top of that, they never gave me the store credit they promised. It was so annoying and made me feel like they were trying to scam me. I definitely don't recommend shopping there.