TigerDirect

TigerDirect - Reviews and experiences

Average rating
6.0 /10
Based on 22 reviews
Oct 2023-Mar 2024
Star distribution
51x
43x
310x
25x
13x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (22)

Computer accessories

Communication

I'm really disappointed with the company I ordered computer accessories from. Turns out, they didn't even have the items in stock and didn't bother letting me know. It feels like they're scamming people. I feel like I've been taken advantage of, and now I'm concerned about my personal information being misused. I used to trust this company, but now I have doubts. Be careful when buying from them, you could end up with nothing and at risk of identity theft.

Recent order experience

Communication

I just made a purchase on the website and I gotta say, I was super disappointed with the service I got. I placed my order and then heard absolutely nothing about what was going on. Weeks passed with no updates at all, and when I finally decided to ask, I found out that my order had been cancelled with no heads up or reasons why. This lack of communication and crappy customer service is just not cool.

Tablet

Communication

I recently bought a tablet from TigerDirect, and let me tell you, I was really let down by the poor communication and service. I was so excited for my order to arrive, but days went by and I heard nothing from them. It wasn't until I finally contacted customer service through their chat that I found out my order had been cancelled without them letting me know. This lack of communication not only made me miss out on a better deal elsewhere, but it also left my kid disappointed and my money tied up with TigerDirect.

Sketchy marketing tactics

Communication

I got tricked by this company that pretended to have great deals, but they were actually just trying to get people hooked, gather info, and then blame any issues on technical problems. And to top it off, they didn't even bother telling anyone about the cancellations, plus they straight up said they were gonna use our info to spam us and sell it to other companies. That kind of shady business is not cool, and they definitely need to be held accountable for running such a scam.

iPad order cancellation

Communication

I ordered an iPad on TigerDirect, but my order didn't go through, and they didn't even let me know it was cancelled. I was so frustrated and let down by this whole thing. Companies really should keep their customers in the loop, especially with orders.

Cancelled order

Communication

I can't believe my order got cancelled without even letting me know! I had to find out by checking the website myself. What kind of customer service is that? The lack of communication and consideration for me is just not right. If they had just sent me an email or called to explain, I would have been more understanding. But to have to figure it out on my own is frustrating. I'm really disappointed with this whole thing and I'll definitely reconsider ordering from them in the future.

Tablet

Communication

I just bought a tablet from this store and it was not a good experience. They cancelled my order without even telling me, which was really disappointing. It looks like this has happened to other people too, based on reviews I've read. It's sad to see a company that used to be reliable go downhill like this. I recommend being careful if you decide to shop here.

Cancelled order, no response

Communication

I just placed an order on this website and I was totally surprised when they cancelled it out of the blue without any reason. I tried reaching out to customer service a bunch of times, but no one seemed to care. It really feels like they don't value their customers at all. I've decided to take my business elsewhere going forward.

Bought tablet that never arrived

Communication

So I ordered this tablet, right? I got an email saying it was on its way, but then I went online to check and it was cancelled! I tried calling customer service, but they never answered. So now I'm heading over to my credit card company to get my money back. Just a heads up, I wouldn't recommend buying from them.

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About TigerDirect

TigerDirect is a retailer and online seller based in the United States that specializes in electronics, computers, and computer components. Initially established as Tiger Software in 1987, the company has evolved over the years from a software retailer to a broader purveyor of technology and electronic products. Its offerings include computers, computer parts, consumer electronics, and related products. Over time, TigerDirect expanded its operations to include business-to-business sales and a significant online retail presence. Despite facing challenges in the retail sector, the company has continued to adapt, focusing on online sales to cater to a wider market after closing many of its physical stores. TigerDirect is known for competitive pricing, a wide selection of products, and promotional deals, catering to both the end consumer and corporate sectors.

Contact Information

1940 E. Mariposa Ave

90245 El Segundo

United States

📧 customerservice@tigerdirect.com

☎ 888-278-4437

🌐 tigerdirect.com

Last update: November 29, 2024

Website (Partner link)

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