This Works - Overall Rating based on 20 reviews
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Recent delivery
I just bought something not too long ago, and the delivery service turned out to be a real letdown. I've always liked what this company sells, but this time the courier messed up big time with my package. When I tried getting in touch with customer service to sort things out, they just weren't coming through - totally unresponsive and not even bothering to show any interest. It's really disappointing to see them not caring about getting my order to me, and I'm honestly feeling pretty annoyed by the lack of help. I'm thinking about looking into other companies that actually care about their customers.
Stress roll on purchase
I bought the stress ball from them, but it was broken. I had to go through a bunch of steps just to get my money back. They made me print something, pay for postage, and then wait weeks for a refund. Like, who even has a printer these days, right?
Pleasant scents, effective products
This company knows how to make some really great products that not only smell fantastic but also do wonders for your skin. I've never been let down by anything I've bought from them, and their customer service is just the best. If I ever have a question or need help, they're always quick to respond and super friendly. I can't say enough good things about them!
In Transit No Traces face pads and Deep Sleep spray
I recently bought the In Transit No Traces face pads and the Deep Sleep spray from this store, and let me tell you, I am seriously impressed. The face pads make my skin feel so nice and clean, great for getting rid of makeup or just giving my face a quick pick-me-up during the day. The Deep Sleep spray really works wonders for helping me get a good night's sleep, with its soothing smell creating the perfect atmosphere for unwinding. I can't wait to bring both of these products with me on my next vacation, they're now a must-have in my daily routine.
Junk email bombardment
This company keeps bombarding me with junk emails and regular crap by mail after I placed one order. Their customer service is absolutely useless and they only seem to feature positive reviews on their website. I would definitely recommend staying away from them!
Visa card security breach
I just bought something with my Visa at This Works. But then, a week later, I found out that someone tried to use my card for a big purchase. I thought maybe This Works got hacked, so I asked them about it. Even though they said their systems are safe, I got an email from customer service saying there was actually a security breach from September 5th to October 19th, 2017. Now I'm worried about my info when I shop online.
This Works In Transit Camera Close-Up
I recently bought the This Works In Transit Camera Close-Up after trying it from my M&S Advent Calendar and loving it. But the one I got from their website wasn't as good. The packaging seemed real, but it was missing that nice fresh scent of essential oils that I enjoyed from the one in my advent calendar. I contacted customer service, sent them photos and emails, but still haven't heard anything back. It's a bit disappointing.
Hand cream review
This hand cream is seriously the best! I tested it out in the store and my hands felt super soft right after. I knew I had to get it right then and there, and I'm so glad I did. The scent is fantastic and really relaxing. Also, it absorbs fast which is great when you're in a rush. I'll definitely be purchasing this again!
Deep sleep body lotion and pillow spray
I gotta say, I had high hopes for these products fixing my terrible sleep, but man, was I ever mistaken. I gave them a shot for weeks and my sleep didn't get any better at all. And when I tried to get my money back with their so-called guarantee, they wouldn't give it to me since I didn't buy straight from them. Total waste of cash and time.
Morning Expert Hyaluronic Serum and Deep Sleep Pillow Spray
I have to say, I absolutely love the Morning Expert Hyaluronic Serum and Deep Sleep Pillow Spray! These products have totally changed the game for me when it comes to taking care of my skin and getting a good night's sleep. The serum is amazing - it makes my skin feel hydrated and radiant all day long. And the pillow spray? It's like magic. I spray it on my pillow before bed and I fall asleep so easily, feeling calm and peaceful. The scent is so relaxing and helps me unwind after a busy day. I'm seriously impressed with how well these products work. And can we talk about the customer service at This Works? It's fantastic. The team is always so friendly, knowledgeable, and ready to answer any questions I might have. Plus, I really appreciate that This Works is eco-friendly. It's great to support a brand that cares about the environment. Overall, I give This Works a five-star rating for their amazing products, excellent service, and dedication to sustainability.
Eye cream gift
I got this eye cream as a gift, and let me tell you, it was absolutely gross. When I opened it up, there was this disgusting smell and the cream itself was all brown and rancid. So, I contacted customer service to ask for a new one, but they said they couldn't help me without proof of purchase. Can you believe that? It's just not right for a company to sell such a terrible product and then not own up to it. I've never had a beauty product go bad on me like that before, and honestly, I'm really let down by their lack of responsibility.
Good product, high customs fees
I bought something online recently and I liked what I got. But I was frustrated to see extra customs fees on my bill. I paid almost as much in import costs as the product itself, which cost around EUR 30. When I asked customer service about this, they said EU customers now have to pay import costs like VAT, duties, and clearing fees. They suggested I check local rules and charges before ordering next time. The product was good, but the customer service wasn't great.
Quick postage, well-packaged
I've tried the pillow spray before, and I loved it! I heard great things about the baby lavender oil, so I got 3 bottles on sale for a great price. The oil smells fantastic and really helps my little one sleep better. I'll definitely be coming back for more.
Sleep Spray and Hand Gel
I love the sleep spray because it helps me drift off to sleep quicker and it smells amazing! The hand gel is also awesome, it doesn't leave my hands feeling all dried out. The only downside is that the shipping takes so long, like honestly forever. It's like waiting an eternity for my order to show up!
Pillow spray, hand cream, dry leg oil, deals, shopping around
I totally love the pillow spray from this store - I always make sure to bring it with me everywhere! It really helps me unwind and drift off to sleep easier, so I use it every night. Lately, I got a sample of their hand cream and I was so impressed by the lovely scent and how soft it made my hands feel. Another product I can't get enough of is the dry leg oil, it keeps my skin nice and moisturized with a beautiful glow. I always check for sales on their site or at places like M&S, gotta make sure I get the best deal possible!
Deep Sleep Pillow Spray
I bought the Deep Sleep Pillow Spray the other day and honestly, I was really let down by it. I used it for about a week and it basically just smelled like water with some fragrance - didn't really help me sleep better at all. Gave it a fair shot but ended up tossing it in the trash because it didn't do anything for me. And to top it off, I found out the company deletes bad reviews from their site, which makes me question how good their products actually are.
Deep sleep pillow spray
Ella in Customer Service was amazing! She fixed a problem with my order super fast, even though it was totally my fault. It was my first time shopping online with this company, and I gotta say, I'm impressed. Still waiting on the deep sleep pillow spray, though. If it works like they say and helps me sleep better, I'll definitely be coming back for more.
Gift order, replacement sent with next day delivery
Just wanted to share my recent experience with This Works. I ordered a gift but it got lost by the courier company, which was a bummer. I reached out to This Works and they were really quick to respond and super understanding. They knew it was a gift and needed right away, so they sent out a replacement with next day delivery. I was really impressed by their proactive and efficient customer service. I'll definitely be coming back as a customer.
Pillow spray for travel
I travel a lot for work and stay in hotels a bunch, eh. Sleeping in a strange place has always been tough for me, but using this pillow spray has really helped me nod off easier. The smell is so soothing and chill, it makes any hotel room feel cozy and homey. It's handy to carry around on trips since it's small, and I always remember to pack it in my carry-on. I totally suggest this product to anyone who has trouble sleeping while traveling, eh.
Fragrance diffuser
I just bought a fragrance diffuser online. The product is good quality but I'm disappointed with the lack of communication about my order delivery. I waited 9 days to ask about my shipment and found out it had been left in my front garden for 6 days without notice. This lack of communication was inconvenient and worrying because I didn't know it was delivered and could have missed it.
Review with most votes
Fragrance diffuser
I just bought a fragrance diffuser online. The product is good quality but I'm disappointed with the lack of communication about my order delivery. I waited 9 days to ask a... Read onBy: Schowalter