TheSource

TheSource - Reviews and experiences

Average rating
7.0 /10
Based on 19 reviews
Nov 2023-Apr 2024
Star distribution
52x
46x
36x
23x
12x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (19)

Laptop purchase

Service

The store had this laptop advertised as being in stock, so my partner went there to buy it. To our disappointment, it wasn't actually available. They then tried to get her to buy a more expensive one, but she said no and planned to come back the next day. When she went back, they told her it still wasn't in stock and tried to get her to buy an even pricier model. The website still said it was in stock, so I think they were just trying to make more money off of us. I would steer clear of this store at all costs.

Phone charger purchase at Oshawa Mall

Service

I swung by the Source store at Oshawa Mall to grab a new phone charger. The guy working there, Ruhaul, was super helpful and knew his stuff. He didn't just help me find the right charger, but also talked to me about different phone plans. By the time we were done chatting, I ended up buying a new phone and moving all four of my lines to a different provider, all because he suggested better deals. I really appreciated him saving me some cash and getting me more data for my gadgets. All in all, it was a solid shopping trip and I'd totally recommend the store to anyone.

Overpriced, poor service

Service

So, y'know, I went to this store the other day to buy something and it was just such a mess. The salesperson there wasn't much help at all, kept answering the phone and helping other folks while I was just standing there. Seemed like they didn't have a clue what they were supposed to be doin', couldn't even figure out how to ring up my order. Eventually, I just gave up and didn't bother buyin' anything 'cause I couldn't deal with their complete lack of skill. It was just a terrible experience all around.

Purchased various products

Service

The customer service at this spot is top-notch. The staff is super friendly, really know their stuff, and carry themselves like total pros. They really go the extra mile to make sure customers are taken care of. I found everything I needed and the fact that this place is right in Gander at The Source Power Center is such a huge bonus.

Cell phone screen saver and tablet case purchase

Service

I recently bought a screen protector for my cell phone and a case for my tablet at The Source on Kingston Gardiners Rd, and I had a really great experience. The employees, Alex and Dhairya, were so helpful and attentive. Since I'm 83 years old, I needed some assistance and guidance with my purchases, and they both went above and beyond to help me out. They were really friendly, polite, and patient the whole time. I also appreciated how they helped me install the screen protector and tablet case. This isn't the first time I've had a good experience at this store. My last visit in late August was also fantastic, even though I can't remember the names of the employees who helped me back then. I'll definitely be going back to the store soon because I'm having some issues with a wireless mouse I bought from there recently. I'm sure the staff will be able to help me out based on my past experiences. Overall, I'm really happy with the customer service and knowledge shown by the staff at this location.

New TV

Service

I went to the Halifax Shopping Center the other day to check out a new TV. The sales clerk there told me they had one in stock and said they'd save it for me. But when I went to grab it, turns out they were wrong. The clerk said they made a mistake and didn't actually have it. I was pretty annoyed with the lack of responsibility on their end and how they weren't upfront with me.

Christmas shopping

Service

My partner and I just dropped in for some Christmas shopping and let me tell you, the customer service at this place was top-notch! They really went out of their way to help us find the perfect iPad for our grandson and even suggested some digital picture frames. And when it came to upgrading our cell phones, they gave us some great advice that we really appreciated. The employee we dealt with was super patient, knew their stuff, and was just all-around professional. We ended up spending more than an hour in the store, but it was definitely worth it thanks to the amazing staff.

Phone accessory purchase

Service

The experience wasn't great, eh. Right when I walked into the store, I got hit with all these chit-chats that felt unnecessary and then I was nudged towards products I didn't even care about. I get that customer service is important, but there's a difference between being helpful and being too much. I felt like I was being pushed to buy stuff I didn't want. The whole vibe was awkward and it kinda turned me off from going back, you know?

Cool stuff

Service

I went to that store and lemme tell ya, Nicolai and Eric who works there are amazing! They really know their stuff and hooked me up with some great recommendations. Definitely gonna spread the word to all my buddies to check out that store!

New headphones

Service

Oh my goodness, I just got these new headphones from TheSource and I'm totally in love with them! The sound quality is incredible and they're really comfortable to wear. The guy who helped me choose them was so friendly and helped me find the perfect pair. I'm so excited to use them all the time!

Samsung tablet with extra protection warranty

Service

So I just got this Samsung tablet from the electronics store in the mall here in Kamloops. I even got that extra protection warranty just in case, you know? Well, wouldn't you know it, the screen cracked when it took a little tumble. So I had to get in touch with their customer service team for some help. At first, they told me to bring it in the next day, which kind of threw me off, but in the end, they got everything all figured out. The crew at the store, especially Fahad, Piyulsh, Connor, along with their management, really went above and beyond to resolve the problem. They had my tablet fixed up real quick and efficiently.

Phone and video games

Service

The customer service I got from the folks Nathan and Sukh was just amazing! They were super friendly, knew their stuff, and really went the extra mile to help me stick to my budget while still getting everything I needed. They not only explained everything about the products I was looking at, but also made sure I felt good about my purchases before leaving the store. I can't say enough good things about them - their knowledge and service were top-notch. If you're looking for electronics, be sure to check out this great team at the store in Revelstoke.

Write your own review

Do you already have an account? Login

0.0
Rating
Order
Service
Price
Delivery

Do you already have an account? Login

About TheSource

TheSource is a Canadian electronics retailer that primarily offers a wide range of consumer electronic products, including personal computers, tablets, smartphones, video games, and accessories. Initially established under the name "Radio Shack" in 1986, the company was rebranded as TheSource by Circuit City in 2004 after Circuit City purchased the Canadian operations. Following Circuit City's bankruptcy in 2009, TheSource was acquired by Bell Canada, becoming a fully owned subsidiary. The chain operates hundreds of locations across Canada, offering both in-store and online shopping to its customers. Its mission is to provide Canadians with a wide variety of electronic solutions through its extensive retail network and online presence.

Contact Information

🌐 thesource.ca

Last update: November 29, 2024

Website
Menu