TheSource - Reviews and experiences

I bought a power cube for my iPhones and iPads from TheSource in Bridgetown, Nova Scotia, not too long ago. Josh, the "Manager," told me it would work with all Apple cables, but when I tested it out, it didn't work as promised. I tried to return it for a refund of $22.99, but Josh said no because there was a tear in the box. I was really disappointed by this and now I won't be going back to TheSource. It's frustrating not being able to get a refund for something unused and not suited for what I need, especially after it was recommended by a store employee.

I went to the store at West Edmonton Mall, to trade my old Samsung flip phone for a newer model, but they wouldn't let me do it because I didn't have the box. I had even called ahead and was told there might be a chance, but no luck. It was really disappointing and felt like a waste of time. I know other stores like Best Buy and Home Depot would exchange items without the packaging, even for more expensive things. I was all set to upgrade my phone, and now I'm stuck with my old one because someone tossed out the box at home. It's not fair, but I guess the store crew just doesn't care about helping people. I won't bother going back there again.