TheSource - Reviews and experiences
Nov 2023-Apr 2024
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Reviews (19)
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Product support options misleading
Product support options misleading
CommunicationEh, so I got this thing, a disability that makes talking on the phone impossible, eh. So I gotta rely on online support, ya know? Anyway, I went to this website and they had this "live chat" option, but it was just plain text with no link. And I also tried emailing their support address a bunch of times over a few months, but I didn't hear back at all. It's frustrating, ya know, to see a customer support page that seems fake. Like, why don't they care about making things accessible for everyone? Finally, they replied to my email, but it wasn't helpful at all. They basically said they couldn't do anything without giving me any other options or help.
About TheSource
TheSource is a Canadian electronics retailer that primarily offers a wide range of consumer electronic products, including personal computers, tablets, smartphones, video games, and accessories. Initially established under the name "Radio Shack" in 1986, the company was rebranded as TheSource by Circuit City in 2004 after Circuit City purchased the Canadian operations. Following Circuit City's bankruptcy in 2009, TheSource was acquired by Bell Canada, becoming a fully owned subsidiary. The chain operates hundreds of locations across Canada, offering both in-store and online shopping to its customers. Its mission is to provide Canadians with a wide variety of electronic solutions through its extensive retail network and online presence.
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Last update: November 29, 2024
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