THE LUXURY CLOSET - Reviews and experiences

I first saw it on Instagram and tipped my sister. Was sceptical, but customer service sorted a hiccup and delivery arrived fast, so I'm pleasantly surprised.

I'm convinced this is my go-to for pre-owned luxury, after a decade plus using them. I first spotted them on Instagram back when I was window-shopping and a coworker actually tipped me — glad they did. The team is consistently patient and practical (Harsh, Tatsiana, Yasmin, Morad — names I remember), they answer questions, they sort issues; not flashy, just steady. Buying and selling is straightforward, fees are fair-ish, and delivery is prompt. Small hiccups happen now and then, yeah, but nothing major. Feels more like dealing with dependable people than a cold platform, and that matters to me. I've recommended them a few times.

good delivery, decent product, but a customer service team that treats you like you’re asking for something unreasonable. I kept shopping for a while because the pieces are nice, but I’m a lot more cautious now and I double-check everything and confirm with support before I hit buy. Not flawless, but usable — until they fix the pricing/accountability mess, I won’t be as trusting.

I came across this website while looking for some fancy stuff and I'm so happy that I did. I just got myself a fancy designer handbag and everything went smoothly from the beginning to the end. The website has a ton of luxury items, and I was lucky to find the bag I wanted in stock. The customer service from the team was really great, they knew their stuff and helped me out with everything. I can't wait to explore more of the website for treasures in the future, even though my husband might not be too excited about my new obsession.

Oh man, the transaction for my bag was super easy! I had a little issue when it was in customs, but I reached out for help and got a response right away. When my bag finally arrived, it was like a dream come true - so beautiful and exactly as described!

I just wanted to share my recent experience at your store in the Novotel hotel in Dubai. I had a really positive time there. I wanted to give a shout out to one of your staff members, Mirna, because she was amazing. She was super polite, patient, and knew a lot about the products in the store. Even though I didn't buy something every time I visited, Mirna always stayed in touch and answered any questions I had quickly. Her commitment to providing top-notch service really stood out to me, and it's one of the reasons I keep coming back to shop at your store. Employees like Mirna are a big asset to your team and should be recognized for their hard work. Thanks a lot for the help from Mirna and for making my shopping experience so enjoyable.

I just have to say, the customer service I got from THE LUXURY CLOSET was amazing. Every time I had a question or needed help, their team knew their stuff and gave me all the info I needed. They really made me feel important as a customer. And don't even get me started on how nice their store looks - it really added to the whole luxury shopping vibe. Plus, the shipping was super fast and my order arrived in perfect condition thanks to the great packaging.

I had a great time shopping at THE LUXURY CLOSET. The customer service team was fantastic, always quick to respond and very professional. I was really impressed with how well everything was handled. The designer handbag I bought was excellent quality, and the whole shopping process went really smoothly.