THE LUXURY CLOSET

THE LUXURY CLOSET - Reviews and experiences

Average rating
8.4 /10
Based on 49 reviews
Oct 2023-Nov 2025
Star distribution
56x
432x
35x
26x
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (49)

First purchase, referral code issue

Communication

I just bought something off this website because a buddy of mine told me about it. We both joined and tried to use the referral code to get a discount, but it didn't work. I messaged customer service on WhatsApp about it, but I still haven't heard back. Hopefully, they can fix this soon, and I'll update my review once I get my stuff.

Stella McCartney shoes purchase

Communication

As someone who loves shopping online, I'm always a bit wary when trying out new websites for fancy things. But let me tell you, my recent experience with this online store totally blew me away. I found a stunning pair of Stella McCartney shoes that I'd been eyeing for ages, and decided to go for it with this site.

I was pleasantly surprised when their customer service team contacted me soon after my purchase to let me know about a small imperfection that the seller had noticed. They were super upfront about it, sent me detailed photos of the issue, and let me decide how I wanted to handle my order. I really appreciated their honesty and the way they kept me in the loop throughout the whole process.

When the shoes finally arrived, they were in perfect condition, and I couldn't be happier with my buy. The whole transaction was smooth as butter, and you can bet I'll be coming back to shop here again in the future.

Fast delivery, excellent communication

Communication

I just bought a purse from this fancy online store and I gotta say, the whole process was top-notch. The delivery was super quick and they kept me in the loop the whole way - from confirming my order to giving me tracking info. The customer service was amazing too, always getting back to me right away whenever I had questions or issues. The only hiccup I hit was having to deal with unexpected customs fees. Turns out they report the original value of the item, not what you paid, which can tack on some extra charges. So, make sure you do your homework on potential fees before you hit that buy button.

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About THE LUXURY CLOSET

The Luxury Closet is a leading online platform based in Dubai, United Arab Emirates, that specializes in buying and selling new and pre-owned luxury items. The company focuses on high-end designer fashion, accessories, handbags, shoes, and watches, offering a vast collection from top luxury brands such as Louis Vuitton, Chanel, Cartier, and Rolex, among others. Founded in 2011 by Kunal Kapoor, The Luxury Closet operates on a consignment model, enabling individuals to sell their luxury goods through the platform, thereby providing a sustainable approach to luxury fashion. The company has aimed to make luxury accessible to a wider audience while promoting the circular economy in the fashion industry.

Contact Information

R-10, Q east Mall, Al Quoz 3, Dubai, UAE - 502626

- Dubai

United States

📧 info@theluxurycloset.com

☎ +971 800 589

🌐 theluxurycloset.com

Categories THE LUXURY CLOSET

Last update: November 3, 2025

Website (Partner link)

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