THE LUXURY CLOSET - Reviews and experiences

“we’ll sort it.” Days passed, UPS kept nagging me, and the whole thing just hung there.
Eventually the invoice showed up and UPS attempted delivery. Then came the shock: they wanted about $340 to release the package. I checked the tariffs myself — for a $250 item customs and duties shouldn’t be anywhere near that amount; at most a few dozen dollars from what I’ve seen with other companies. So clearly something else was being charged. I told TLC customer service this, pointed out the numbers, and they replied that customs fees are my responsibility. Fine, I agree with that in principle, but not when the fee is 150% of the item value.
After more back and forth and assurances that “this will be handled,” I refused the delivery and told UPS to return the parcel. Then it got even messier: TLC said they would not issue a refund until they physically received the returned item. That’s logical to a point, but the package had never been in my hands, so the delay felt like they were washing their hands of responsibility. About six weeks after ordering, with no refund forthcoming, I filed a dispute with my bank. That’s what finally got my money back.
So, a couple of takeaways: the delivery and customs handling was a mess, and the seller’s customer service was slow and circular. I’m relieved I got my money back, though it shouldn’t have taken a bank dispute. For comparison, other retailers I’ve used sort customs paperwork quickly and are upfront about likely fees. This one was a runaround, and it cost me time and nerves.

I recently bought a dress from THE LUXURY CLOSET that was supposed to be in 'excellent' condition, but when I got it, there were noticeable rips on both sides under the arm. I asked for a return right away and mentioned the damage on the return form. But now I'm having trouble getting my money back because they're saying it's my fault for the damage and not taking responsibility for their poor quality control. It's disappointing to see that they don't take care to make sure the items are in good shape before sending them out to customers. Their customer service through chat and email has been no help, which just adds to my frustration. I'm shocked by how incompetent and unaccountable they are, and now I'm not sure if I want to buy from them again.

I had a super disappointing experience with this company, eh. I did everything I was supposed to do to buy something, but then the price was way off when I tried to pay, eh. I tried to talk to customer service so many times, but they didn't help at all, eh. And when I tried to return the item, it took them forever to even notice my request, eh. I really don't recommend selling stuff through them if you care about your things, eh. They say they'll fix things, but it's all just empty words, eh.

I bought a really nice pair of shoes, but they didn't fit me. Even though they were great quality and arrived quickly, I was disappointed with how the return was handled. When I got my refund after sending the shoes back, it was less than half of the $309.00 I originally paid. I felt really let down and frustrated with the whole thing.

So, yeah, I gotta tell you about this store that really let me down. It's been more than three years since I bought something from them, but I still haven't gotten my money back or my item. I've tried getting in touch with them so many times - through email, social media - but they just shut me out. I even had to take them to court and won 'cause they didn't even bother showing up. They kept promising me a refund, but it never happened. I'm just so fed up and disappointed with their service, man.