The Inkey List - Reviews and experiences

patronising, a bit smug, and unwilling to admit there was a fault or to suggest a straightforward fix. I ended up having to quote consumer law just to get any traction, which shouldn’t be necessary. On the plus side, the product formula itself hasn’t been a problem in use, so if you only care about the cream and not the service, that’s worth noting. But for me, customer support matters — especially when a physical fault is involved and the brand name appears on the packaging, implying responsibility. My advice to others: take clear photos, keep the packaging, and be ready to escalate (I did, to Trading Standards) if you want a proper resolution. It would be nice if the company actually owned the mistake sooner — a simple apology and a replacement would’ve done the trick. Instead it dragged on, with denials and passing the buck to the retailer even though contact info on the box points back to the brand. That’s poor practice and it changes how I shop. I used to reach for this brand regularly, tried a few bottles, liked the formulations, but I’ll be moving my business elsewhere now. A dry, factual note: the cream works for me, but if you value straightforward, accountable service, be cautious. Maybe they’ll sort this out eventually, but for now I can’t recommend relying on their customer care.

I just bought some skincare stuff and the service at the store was amazing. The staff was friendly, helpful, and really patient. They explained all the benefits of each product and showed me how to use them properly. I could tell they were really passionate about skincare and knew their stuff, which made me trust them. All in all, it was a great shopping trip and I'll definitely be going back for more stuff later on.

Customer service response was amazing when the system didn't apply the discount properly. Sandra fixed everything right away and made sure I was happy. I'm really pleased with how everything turned out. Thanks for such a great experience!

I thought I'd give the chat service a try to get some advice on products because my skin has been acting up. I was really impressed by how helpful and honest the customer service rep, Rhiannon, was. She took the time to hear me out and gave me personalized suggestions that weren't just about selling me something. I could tell she genuinely cared and paid attention to my skin issues. I was so thankful for the awesome advice and recommendations she gave me.

I had a great experience with customer service from this company not too long ago. Once I finally got ahold of an agent, everything went really smoothly. The agent was super quick to respond, really clear in their communication, and surprisingly kind and polite. I was impressed with how they efficiently helped me fix my problem. The only downside I found was when I first reached out with my question. Even though the agent replied within 2 minutes, it took them two days to respond fully. It would have been nice to get a heads up about the delay so I didn't stress out thinking something was wrong.

I had to update my email on the website because it got hacked. InkyList's web chat helped me quickly fix the problem. Another beauty brand wouldn't move my account info and points, but InkyList was great and made sure my account was safe. Big thanks to Ask Inkey for a better experience!

The customer service at this store is amazing. They not only have great products at good prices, but they also go above and beyond to help customers. I had a question about a lip balm and the staff were so respectful and nice to me. You can tell they really care about making sure customers have a good shopping experience. I was really impressed by how professional and quick they were at answering my questions. The customer service here is what makes this store stand out from others.

I had a really good chat with someone from the store, they were super nice and helpful! I'm just starting to use products on my face and I had no idea what I was doing. They explained everything to me and even shared some tips. I was so pleased with their help that I ended up telling my whole family about it! Huge thanks to the kind person in the chat!