The Inkey List - Reviews and experiences

I was mid-coffee, half convinced I’d never see this package, when the doorbell rang and there it was. I’ll be honest, I started out pretty skeptical — no tracking updates for weeks, a cancelled status that I didn’t trigger, and support replies that felt like copy-paste bots. I kept thinking, “okay, this is going to be a mess,” and kept checking the tracker anyway, like a weird hobby. But the moment I actually opened the box was the moment I flipped to proper satisfaction. The product felt exactly like it does in my daily routine — quick to absorb, plays nice under makeup, and my skin looked calmer by the second morning. I use it after my shower and before putting on SPF, so it’s become part of my go-to five-minute face thing. That said, I won’t pretend the shipping and customer service weren’t frustrating; they were. They didn’t try hard to resolve the back-and-forth and the carrier seemed unreliable — I work from home and never got a delivery notice. Still, getting the actual item changed my mind about whether it was worth the hassle. Would I order directly again? Maybe, but I’d double-check shipping options or use a retailer nearby if I’m impatient. Overall, the product itself won me over enough that I’m happy it finally arrived. Slightly annoyed by the process, yes, but satisfied with the result and already using it every morning. Small victory.

I really like The Inkey List! Every time I've ordered from them, it's been fast delivery and the products are so good. But this time, my order didn't arrive after waiting for 12 days. I was starting to get concerned, but I reached out to customer service and they were quick to respond. They're taking care of the situation and even offered to send out a replacement since my order seems to be lost. I'll let you know how things turn out.