The Inkey List - Reviews and experiences

they charged my card but I didn’t get a confirmation email, which immediately set off alarm bells. Then the replies I got were all over the place — one rep said no record at all, another said the package was en route. Two different stories, same day. I tried to be patient, replied, phoned, and in the end I even asked my credit card to pause the payment and taped a note on the door to return anything delivered. Eventually they admitted some of the emails had been AI-generated (weird), and after that the communication got cleaner. The product did arrive and, to my surprise, it actually helps my back — legit, noticeable difference after a week. So my skepticism didn’t completely vanish, but it softened. I’m satisfied with the item itself, annoyed with how messy the process was, and will probably shop through a retailer next time to avoid the headache.